Manager Client Services - Lab Reference

Summary:

The Manager of Client Services is responsible for managing all aspects of client servicing, customer service, and specific support and administrative functions within TLRA. This includes client satisfaction, quality control, communication, and training of business services. The Client Services Manager is expected to have advanced knowledge of all of TLRA's business lines and services, operational procedures and work functions, client service level agreements and expectations, and collection systems functionality. This role is also expected to act as a liaison, and advocate, and must ensure coordination and communication between clients (all levels), management, the general public, operations, and TLRA and CHRISTUS associates. The Client Services Manager will possess an in-depth knowledge of company procedures and structure. This position will support the overall success of TLRA by demonstrating flexibility, collaboration, and cooperation in a team environment, maintaining a high level of product/service quality.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Exhibits and promotes collaboration, open communication, and team spirit.
• Manages work process and provides leadership, develops realistic plans and timetables, and uses performance measures to track progress.
• Direct supervision and evaluation of work for in-office data analysts.
• Creates, promotes, and maintains a climate committed to understanding the expectations and requirements of NETX Regional Command Center clients.
• Develop and sustain communication and relationships with all clients and associates.
• Establish measurable goals and best practices that are focused on client expectations and financial success.

Job Requirements:

Education/Skills

• Associate Degree or equivalent years of experience required.

Experience

• 2 - 5 years of supervisory/management experience preferred.
• 6 - 8 years of technical years of experience preferred.

Licenses, Registrations, or Certifications

• None required.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time