Field Service Support Specialist (EEP26412)
 TMEIC Corporation | |
 United States, Texas, Brookshire | |
| 4006 Westport Drive (Show on map) | |
 Sep 23, 2026 | |
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General Role Description Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company. Role Accountabilities * Evaluate and process warranty requests, replacements, and claims, expediting as necessary * Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues * Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices * Track monthly warranty costs for assigned business unit and report to manager * Prepare and issue Service Advices for trouble shooting to clients and field engineers * Maintain current safety qualifications and comply with company and client safety requirements * Resolve supplier product failures in a timely and cost- effective manner * Respond to client issues outside of standard business hours when necessary * Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable General Employee Accountabilities * Bring full effort to bear on tasks assigned by manager * Give manager best advice * Give earliest notice when work cannot be delivered as specified * Cooperate and collaborate with peers and interact cross-organizationally as specified by manager * Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment * Comply with all Company policies, practices, and procedures and all regulations and laws * Recommend viable improvements proactively * Ensure effective utilization of business tools and processes General Role Description Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company. Role Accountabilities * Evaluate and process warranty requests, replacements, and claims, expediting as necessary * Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues * Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices * Track monthly warranty costs for assigned business unit and report to manager * Prepare and issue Service Advices for trouble shooting to clients and field engineers * Maintain current safety qualifications and comply with company and client safety requirements * Resolve supplier product failures in a timely and cost- effective manner * Respond to client issues outside of standard business hours when necessary * Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable General Employee Accountabilities * Bring full effort to bear on tasks assigned by manager * Give manager best advice * Give earliest notice when work cannot be delivered as specified * Cooperate and collaborate with peers and interact cross-organizationally as specified by manager * Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment * Comply with all Company policies, practices, and procedures and all regulations and laws * Recommend viable improvements proactively * Ensure effective utilization of business tools and processes
Preferred Qualifications * Master of science in electrical, mechanical, or related engineering field * Proficiency in Japanese and English languages, both oral and written * Working knowledge of ISO 9001:2015 quality management standards * Demonstrated experience in photovoltaic inverter power generation Link to TMEIC Corporation Americas website https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted. EEO/AA/M/F/Vet/Disability Employer | |