Tenant Services Coordinator

Tenant Services Coordinator

At Healthcare Trust of America, Inc. (NYSE: HTA) we provide the space to care. We the largest owner/operator of medical office properties in the nation. HTA is a publicly traded real estate investment trust that acquires, owns and operates medical office buildings. The company has invested over $7.5 billion in medical office buildings and other healthcare assets comprising more than 25.6 million square feet across 32 states.

We are leading the future of healthcare real estate through thoughtful anticipation, distinguished by the quality and commitment of our people. We want you to join our team of trusted Experts in healthcare real estate, fueled by empowered employees, innovation, community partnerships with a vision of creating sustainable building solution and a desire to always be better. If you are motivated about making a real difference as part of a winning team like we do then we want to hear from you.

POSITION SUMMARY:

In the role of Tenant Services Coordinator working in Scottsdale AZ, you will be part of the Tenant Connect Team. You will be responsible for communicating with the tenants. You will be taking their calls, answering questions, make connections, solving problems, and making them happy. This is an excellent opportunity for an experienced Tenant Services Coordinator or for anyone who is passionate about helping people and making a difference.

This position reports to Tenant Services Manager and works closely with the Tenants and Property Managers.

THE RESPONSIBILITIES:

• Help Tenants with various questions about billing, maintenance requests, maintenance software etc.
• Answer Tenant and internal phone calls and emails.
• Listen, Understand and take quick action to solve the problem
• Assist Property Managers and Engineers with the maintenance work order process
• You will work with other Tenant Connect Team members to achieve department goals including weekly metric reporting, tenant Certificate of Insurance compliance, and other special projects.
• Identifies and defines the objective of an assigned project; determines the best methods to use to meet those objectives
• Performs other related duties as assigned

THE OTHER QUALIFICATIONS:

• You have a high school diploma or equivalent required. Post high school education is preferred.
• You have previous customer service experience
• You have working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• You have experience in a Real Estate or Property Management is a plus.
• You have experience with MRI and Angus Software is a plus.
• You have excellent interpersonal, verbal and written communication skills
• You have a strong desire and passion to help people.
• You have strong organization and time management skills
• You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities.
• You are confident and competent. You are diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships within the business
• You are excited about delivering results and take pride in a proven track record in delivering.
• You exhibit our core values and demonstrate the HTA Mission, Vision, Values and Leadership Behaviors.

WHAT WE OFFER:

• Participation in our Total Rewards program with a competitive base salary, incentive plans, Medical (PPO and Health Savings Account), Dental, Vision, Employer Paid: Life Insurance, Short Term Disability, Long Term Disability, and AD&D, 401K Plan with Employer Match and no tiered vesting schedule, vacation, PTO and a robust number of Company Paid Holidays and Paid Parental Leave
• A lucrative Employee Referral Program
• Flexible work programs that support work life balance including a hybrid work/remote model
• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
• We care about our communities and play our part to make a difference - such as charitable/community outreach programs. Giving back to the community is part of our culture and who we are
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

HTA is committed to creating a diverse, equity and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. HTA is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Additionally, creating a diverse and inclusive workplace is a continued practice goal at HTA and we are committed to the results. In doing so, our goal is to develop and train our employees to provide them with a comprehensive understanding of the necessity for diversity in the workplace and to foster a healthy working environment.

To learn more about starting in a career with Healthcare Trust of America, Inc., please click here to apply.

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