Student Accounts Analyst

Financial Affairs:

Financial Affairs partners with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.

The Opportunity:

As a Student Accounts Analyst within the University of Central Florida's (UCF) Financial Affairs division, you'll combine hands-on customer service with financial operations to support students who receive employer-sponsored tuition benefits through Guild Education, one of the nation's leading workforce education platforms. This role serves as UCF's primary liaison for Guild-sponsored students, managing the full billing cycle from eligibility verification through payment reconciliation and refund processing. You'll collaborate regularly with Guild Education, sponsored students, Financial Aid, and key campus offices, including participating in bi-weekly stakeholder meetings to ensure seamless processing and a positive student experience. Success in this role calls for working knowledge of student fee assessment, third-party contract billing, UCF financial policies, and related areas such as Florida Prepaid, deferrals, waivers, 1098-T tax forms, and online payment processing. If you're detail-oriented, thrive in a collaborative environment, and want your work to directly impact students' educational journeys, this is the opportunity for you.

Classification Title: Student Accounts Specialist I

Responsibilities:

• Serves as the university liaison, Invoicing Guild for various organizations using Guild and university platforms. Communicates with Guild Education, Guild-sponsored students, and other campus offices regarding changes in policy and procedure, billing, timing of billing/payment/reconciliation, and additional employer requirements.
• Calculates sponsored tuition and fees, digital course materials, qualified housing charges, and offsetting scholarship/grant amounts for eligible students based on sponsor requirements.
• Researches and responds to questions and inquiries from students, faculty, staff, and others concerning accounting entries, programs and responsibilities of Student Account Services including Guild, tuition and fee charges, waivers, Florida Prepaid, third-party billing, deferrals, direct deposit, refunding, 1098T statements, service indicators, loans and collections, and payment processes.
• Presents tuition and fee information in a clear and concise manner to help alleviate student/parent and other third parties' misunderstandings about the student's responsibilities regarding payment of tuition and fees.
• Resolves elevated customer service issues that could not be resolved by other staff members.
• Calculates and requests refunds back to Guild Education based on overpayment due to late application of scholarships/grants, changes in residency status, and/or late changes in tuition and fees.
• Calculates and requests revenue share payments to Guild Education based on current MOU with university.
• Works with Federal, State and Local governmental agencies, Corporate Partners, Financial Aid, Payment Processing, Veteran's Affairs, Registrar, International Student Services, Graduate Studies, Student Development and Enrollment Services, International Governments, and outside agencies to coordinate billing and refunding activities.
• Assembles, reviews, verifies, and corrects data for financial records, including recording receipt corrections and posting payments and charges to the general ledger.
• Reviews, verifies, and processes group transactions to apply various charges and payments to both student and organizational accounts.
• Creates Group Posts or posts groups as needed.
• Reverses charges or payments per the Reversal spreadsheet as needed.
• Calculates and posts deferment to students' accounts and works with Office of Student Financial Assistance to ensure deferments are calculated in students' resources.
• Uses discretion and independent judgment in determining methods and appropriate billing when a myriad of sources may be paying on a student account.
• Adheres to Federal Regulations, Florida Statutes, Privacy Act and individual agency platform security access and billing requirements.
• Maintains a close working relationship coordinating various functions with several agencies outside of the university.
• Other duties as assigned.

Minimum Qualifications:

Bachelor's or Master's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP and query writing.
• Experience with data analysis and reporting, with the ability to interpret and present data insights effectively.
• Experience with PeopleSoft Query, particularly in updating query criteria.
• Experience addressing inquiries or concerns from customers, students, or clients in a financial or administrative capacity.
• Ability to multitask effectively in a fast-paced environment.

Special Instructions to the Applicants:

The anticipated hourly rate for a well-qualified candidate is expected to be $20.29 - $22.57. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Classification Title: Student Accounts Specialist I

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email talent@ucf.edu.

If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.