Patient Service Representative - Primary Care - 141652

Under the supervision of the Practice Manager, the Patient Service Representative provides front-desk support and performs a variety of clerical and receptionist duties in support of daily patient services within clinical areas.

Key responsibilities include:

• Greeting patients and providing excellent customer service
• Completing patient check-in and check-out procedures
• Scheduling and coordinating appointments
• Verifying insurance coverage and authorizations
• Updating and maintaining accurate patient demographic information
• Auditing billing documents for accuracy and completeness
• Managing appointment dispositions
• Collecting co-payments
• Managing and monitoring the petty cash drawer
• Collaborating closely with Center physicians, nurses, staff, and other UC San Diego Health departments
• Performing other related duties as assigned

• Three (3) years of previous related experience in a large complex healthcare setting.

• Strong knowledge of third-party payors including federal, state, and private health plans.

• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Demonstrated computer skills/ability to work between multiple systems during calls.

• Demonstrated professionalism, accountability, and sound judgment, with the ability to maintain confidentiality and discretion when handling sensitive patient information.

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent (walk-in clinic) or Primary Care experience.
• EPIC.

• Must be able to work various hours based on business needs. Possible overtime.
• Must be willing and able to float to other locations as requested.