Training Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Continuous Improvement, Staff Development and Engagement ( CISDE) department provides campus wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, web travel, time information management ( TIM) system and customer billing management. The department provides the opportunity for faculty or staff who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. Within the division of Finance and Operations (F&O), CISDE facilitates continuous improvement through business process improvement, lean methodology and internal training programs. CISDE also coordinates leadership training, professional development and compliance and safety training for staff within F&O.

Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.

CISDE is a unit within the Service Center of Excellence ( SCE), which supports the departments and staff within Finance and Operations (F&O). This position reports to the Director for Continuous Improvement, Staff Development, and Engagement ( CISDE).

The Continuous Improvement and Organizational Development Specialist is responsible for developing a foundation for continuous improvement within our division and customer-base by identifying, organizing, and facilitating quality and process improvement projects. Duties include implementing Plan, Do, Check, Act ( PDCA) or Plan Do Act Study ( PDSA), conducting Root Cause Analysis ( RCA), Failure Mode Effect Analysis ( FMEA), needs assessments, process mapping/documentation, and other change and process management activities. This position also provides guidance and support for the ongoing implementation and maintenance of lean six sigma projects to support identified key performance indicators (KPIs) and overall quality of services.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Considerable knowledge of business process improvement and project management theory and techniques needed as well as excellent analytical, interpretive, and listening skills, plus strong verbal and written communication skills.

Progressive experience in a training or teaching role including curriculum development, needs assessment, and session evaluation. Attention to detail and organization is critical in this role.
Ability to lead teams to timely, successful project completion, and to provide guidance and direction for staff and cross-functional teams.

Ability to perform and support advanced strategic planning to ensure overall unit and programs fulfill organizational goals.

Ability to manage an extremely diverse workload, work well with customers and business owners, and remain composed under pressure. It is necessary for the person in this position to be flexible, professional and cope well with change and uncertainty.

The preferred candidate will possess the following:
* At least 5 years of experience in designing and delivering training and professional development programs.
* At least two years of project management experience.
* Experience working in a higher education setting.
* Experience working with learning management and other business systems.
* Familiar with instructional design models ( ADDIE, Kirkpatrick) and elements of accessibility.
* Experience working with Microsoft Office 365 Suite, Tableau or similar data analytics tools, and MadCap Flare, Storyline or similar authoring tools.
* Lean six sigma green belt.
* Supervisory experience including employee recruitment and evaluation.

Must be able to stand for extended periods of time when facilitating training in-person.
Must be able to move furniture (with wheels) when necessary for classroom setup.

Applicant Instructions: In addition to the required application materials, applicants must upload a writing/research sample and a media presentation sample (e.g., PowerPoint presentation, training deck, recorded presentation, webinar, instructional content, or similar work product) to the Applicant Documents section of the application. Samples should demonstrate experience in training, organizational development, process improvement, change management, project management, communication, or related areas relevant to this position.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.