Patient Navigator, Internal Medical Hemophilia

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
This job is responsible for working in a collaborative manner with multi-disciplinary medical center in the continuum of care of these patients, their caregivers and/or families to achieve desired goals.

The Patient Navigator provides specialized care coordination and navigation support for patients with inherited bleeding disorders within a high-volume Hemophilia Treatment Center. Serves as a central point of coordination for clinic scheduling and patient access, managing provider schedules and appointments using EPIC and manual processes to support efficient clinic operations and continuity of care. Assists patients in navigating insurance coverage, including verification of benefits and addressing coverage-related concerns, and supports coordination of prior authorization processes in collaboration with clinical staff and pharmacy partners. Facilitates timely access to care by coordinating referrals and ensure appropriate follow-up.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent.
  

• Experience
  5 years of working experience in health care environment.
  

Preferred

• Education
  Bachelor's Degree in appropriate field.
  

• Experience
  Working experience in a large multi-specialty system.
  

JOB DUTIES

• Acts as a liaison between the patient, their family and internal/external service providers.
• Implements individualized patient navigation plan for patients seeking treatment by facilitation of appointment scheduling, assisting with referral process, providing client education and linking clients with appropriate support services.
• Identifies patient's understanding of medical care/outcome and provides appropriate education and resources to address needs.
• Empowers patients to self-navigate the healthcare system. Assists people to create their own/unique solutions by acting as a resource of health care information, community support group.
• Advocates teamwork and multidisciplinary care concept to patients, staff and faculty.
• Promotes the navigation program to the UT Southwestern Medical Center (UTSW) community.
• Identifies and maintains a database of appropriate resources for client support.
• Recognizes barriers to healthcare and connects patients to the resources they may need.
• Duties performed may include one or more of the following core functions:
  a) Directly interacting with or caring for patients;
  b) Directly interacting with or caring for human-subjects research participants;
  c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or
  d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.