Hospital Unit Service Coordinator 2-Telemetry-Fulltime-Lakewood-Days

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County's only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region's only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Position Summary:

The unit secretary performs clerical duties on assigned patient care unit under
the supervision of the Charge Nurse.

Required Qualifications:

• Knowledge of medical terminology

Preferred Qualifications:

• Computer skills
• Previous unit secretary experience in acute care setting.

Physical Requirements:

• Position involves standing and walking for long periods of time, approximately
  75% the workday.
• Must be able to transfer and lift patients as necessary. Weight will vary from
  patient to patient.
• Must have the dexterity, coordination, and visual and auditory acuity to perform all
  job responsibilities.
• Must be able to communicate effectively, both verbally and in writing.

Technical and Job Specific Skill:

1. Telephone Skills: Must demonstrate hospital telephone etiquette by answering the
phones promptly, courteously and by identifying department and self.

2. Policy/Procedures: Is aware of and follows all hospital and department policies and
procedures.

3. Teamwork: Promotes positive co-worker relationships through teamwork and
cooperation. Understands and supports the needs of individuals in other departments
and promotes conflict resolution. Shares information, work knowledge and experience
with co-workers, physicians, and students in a non-threatening manner. Offers
assistance and promptly responds to requests.

4. Productivity: Maintains high productivity and performs efficiently regardless of whether
the work volume is high or low. Appropriately prioritizes work activities. Responds to
difficult situations with self-control and a positive attitude. Makes decisions
independently and knows when to ask for assistance. Exercises good judgment and
arrives at sound decisions.

5. Clerical duties
a) Accurately and legibly transcribes physician orders in Kardex and sends requisition
slips to appropriate departments in a timely manner
b) Verifies all transcribed orders are signed by an RN throughout the shift
c) Prepares and maintains charts
d) Copies and prepares charts for transfers
e) Assures acuity information is obtained from RN for reporting as per policy
f) Reviews advance directive information to be certain it is completed appropriately and
follows through, if necessary
g) Collects information for legal documents (i.e.: birth certificates/ death certificates),
if needed
h) Accurately completes and submits charge documentation
i) Facilitates contact with payor, if indicated

6. Communications
a) Utilizes patient call light system and communicates patient needs to appropriate staff
b) Answers incoming calls promptly, efficiently and courteously
c) Promptly notifies the team leader of STAT orders & patient/family requests
d) Notifies physicians as directed by the charge nurse
e) Reports all unusual occurrences to supervisor, charge nurse, or team leader
f) Promptly notifies appropriate areas of patient admit, transfer, and discharge
g) Copies and prepares charts for transfer
h) Responds to emergency situations and assists as needed
i) Promptly notifies EVS of patient discharge/transfer and follows through to assure
room availability for pending patient admits/transfers

7. Supplies/equipment
a) Orders supplies and equipment as directed
b) Facilitates equipment repairs
c) Stores orders

8 Information Management
a) Utilizes information systems promptly and efficiently (for example: Omninote, diet list
computer, page system).
b) Promptly notifies appropriate staff/departments of patient discharge and transfer

9. Unit Involvement
a) Attends 50% of staff meetings
b) Has knowledge of unit goals and expectations
c) Follows hospital policy and procedure
d) Attends all mandatory courses as designated
e) Demonstrates responsibility for self development by participating in learning activities
to obtain skills to meet learning gaps as identified by supervisor

10. Patient Rights
a) Upholds all patient rights
b) Treats all patients, families and coworkers in a polite and respectful manner
c) Reports immediately any issues where patient rights might be compromised to
supervisor, charge nurse, or team leader

11. Performs any other duties or responsibilities that may be assigned.

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.