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Senior Practice Assistant, BWH Primary Care Associates - Longwood

Brigham & Women's Physicians Organization
$19.37 - $27.71 / hr
tuition reimbursement, 403(b), retirement plan
United States, Massachusetts, Boston
800 Huntington Avenue (Show on map)
Sep 29, 2026
Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Join BWH Primary Care Associates - Longwood and help create a smooth, welcoming experience for patients and clinical teams. In this highly visible role, you'll combine strong administrative skills, sound judgment, and advanced system knowledge to keep a busy practice running efficiently. Location: 800 Huntington Avenue, Boston, MA (Mass Eye and Ear Building) Schedule: Full time, 40 hours per week, day shift, onsite Pay: Starting at $22.00 per hour, with increases based on years of experience Qualifications What You'll Do Support efficient daily clinical and practice operations. Coordinate patient appointments and perform scheduling, check-in, and check-out duties at an advanced proficiency level. Assist callers, respond to routine questions, and triage more complex matters appropriately. Process billing forms and scan documents into the patient medical record in EPIC. Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues. Handle specialized functions such as surgical scheduling, schedule changes, and blocking, as assigned. Screen and route messages concerning prior authorizations, provider questions, prescription refills, and test results. Take on additional responsibilities as needed. What You'll Bring High school diploma or equivalent. Three to five years of office experience. Advanced proficiency with Outlook, Word, Excel, and PowerPoint. Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing. Clear written and verbal communication, accurate message-taking, and strong proofreading and editing skills. Excellent organization and time management, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues. Additional Job Details (if applicable) Benefits That Support You Medical, dental, and vision coverage; a 403(b)-retirement plan; tuition reimbursement; a discounted MBTA pass; and more. Ready to make a difference every day? Bring your experience, initiative, and commitment to service to a team where your work helps patients and colleagues thrive. Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Remote Type Onsite Work Location 800 Huntington Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.37 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.