Product Owner: General Analytics Use Case Delivery

Aquent is partnering with a leading energy company that is at the forefront of transforming its customer operations through innovative, data-driven solutions. This organization is dedicated to delivering reliable service and enhancing customer experiences by leveraging cutting-edge analytics. As a Product Owner, you will be instrumental in shaping the future of their customer-facing capabilities, translating complex data into actionable insights and tangible products that directly impact millions of customers and drive operational excellence. Your work will not only optimize critical business processes but also foster a culture of innovation and continuous improvement within a dynamic and forward-thinking environment.

About the Role

Are you a visionary Product Owner with a passion for transforming data into powerful operational solutions? We are seeking a dynamic individual to lead an Agile development pod focused on delivering analytics-driven business capabilities across customer operations. This is an exciting opportunity to be the bridge between business needs and technical execution, turning strategic opportunities into practical, high-impact products. You will play a pivotal role in defining product roadmaps, prioritizing features, and ensuring that delivered solutions provide measurable value, directly enhancing customer service and operational efficiency.

Key Responsibilities

• Serve as the Product Owner for an Agile development pod, guiding the delivery of analytics-enabled capabilities for customer operations.
• Collaborate closely with business stakeholders to deeply understand operational challenges, identify opportunities, and define desired outcomes.
• Translate complex business needs into clear, actionable product requirements, including features, epics, user stories, and acceptance criteria.
• Strategically maintain and prioritize the product backlog, balancing business value, customer impact, technical dependencies, and delivery timelines.
• Develop and maintain a compelling product roadmap for assigned analytics use cases, aligning with overarching business objectives.
• Work seamlessly with data, analytics, engineering, and technology teams to drive use cases from initial concept through successful delivery.
• Ensure that all delivered solutions effectively address the intended business problem and provide measurable operational value.
• Support critical prioritization and tradeoff decisions throughout the entire development lifecycle.
• Partner with stakeholders across various customer operations functions, developing a strong understanding of business processes, customer journeys, and operational workflows.
• Act as the essential connection point between business stakeholders and technical delivery teams, fostering clear communication and alignment.
• Actively gather and incorporate stakeholder feedback at every stage of development.
• Proactively identify opportunities where analytics and data can significantly improve customer service, enhance operational efficiency, inform decision-making, or drive superior business outcomes.
• Develop a strong working understanding of the datasets utilized to support customer operations analytics.
• Learn and leverage data available within Oracle CC&B, the core customer operations platform.
• Collaborate with data and analytics teams to understand data availability, quality, relationships, and limitations.
• Help identify crucial data requirements and dependencies for new analytics use cases.
• Support the integration of additional enterprise and niche data sources as the analytics environment evolves.
• Translate intricate analytical concepts and business objectives into practical product requirements that development teams can effectively execute.
• Lead and actively participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, demonstrations, and retrospectives.
• Ensure the development pod has clear requirements, priorities, and acceptance criteria to maintain focus and efficiency.
• Proactively remove or escalate delivery blockers and skillfully manage dependencies across teams.
• Thoroughly review completed functionality to ensure it meets all defined business requirements.
• Coordinate user acceptance testing (UAT) and facilitate valuable stakeholder feedback sessions.
• Monitor delivery progress closely and communicate status, potential risks, and dependencies to stakeholders in a timely manner.
• Utilize stakeholder feedback, analytics, and delivery results to identify opportunities for continuous product and process improvement.
• Help establish repeatable and efficient approaches for delivering analytics use cases across customer operations.
• Support the ongoing evolution of analytics capabilities as new datasets, systems, and business use cases are introduced.

Qualifications

Must-Have Qualifications

• 3+ years of experience as a Product Owner, Product Manager, Business Product Owner, or a similar role.
• Demonstrated experience successfully delivering analytics or data-driven use cases from initial requirements through implementation.
• Proven experience leading or actively working with an Agile development pod.
• Strong skills in backlog management and writing clear, concise requirements.
• Extensive experience creating user stories, acceptance criteria, epics, and features.
• Exceptional business-to-technology translation skills, effectively bridging the gap between functional and technical teams.
• Experience working collaboratively with data, analytics, reporting, or business intelligence teams.
• Strong stakeholder management and communication skills, with the ability to influence and align diverse groups.

Nice-to-Have Qualifications

• Experience supporting customer service or customer operations organizations.