Technical Program Manager (I)

Join a leading technology company that is at the forefront of innovation, shaping the future of digital solutions and protecting critical infrastructure. As a valued partner, Aquent is seeking exceptional talent to contribute to a mission-driven environment where cutting-edge technology meets real-world impact. This is an opportunity to be part of a team dedicated to excellence and making a tangible difference in the tech landscape.

Are you a highly organized and proactive individual with a passion for driving technical initiatives and ensuring seamless operations? We are looking for a dynamic professional to step into a pivotal role, serving as the central point of contact and ensuring the smooth functioning of critical systems for a key consulting organization. In this role, you will be instrumental in bridging technical teams with business needs, directly impacting the efficiency and effectiveness of operations and product delivery.

Your Impact

You will be the 'source of truth' for system-related issues and enhancements, acting as a vital liaison between technical teams and end-users. Your expertise will directly influence the resolution of critical bugs, streamline feature request delivery, and enhance communication across the organization. This is a unique opportunity to apply your program management skills to optimize processes, improve system reliability, and empower a high-performing team.

Core Responsibilities

• System Issue Management:
  
  
  
  • Own and meticulously maintain the backlog of system issues, ensuring accurate categorization and prioritization.
  • Drive resolution of high-impact issues by collaborating with cross-functional teams and communicating priorities effectively.
  • Provide essential hands-on support to operations team members, facilitating requests and coordinating with partners.
  
  
  
  
• Enhancement Request Management:
  
  
  
  • Manage the lifecycle of system enhancement requests, from intake and validation of business requirements to tracking and delivery.
  • Partner with the consulting organization to identify new enhancements and lead the business prioritization process.
  • Facilitate seamless hand-offs to system owners, clarifying requirements and resolving any open questions.
  • Oversee testing, validation, and enablement activities for enhancements before their release.
  • Ensure stakeholders are regularly informed on the status and progress of the enhancement backlog.
  
  
  
  

What You'll Bring

• Proven experience in managing technical backlogs and driving resolution of system issues.
• Strong ability to collaborate with cross-functional teams and influence stakeholders.
• Experience in facilitating the end-to-end lifecycle of feature or enhancement requests.
• A keen eye for detail in maintaining data accuracy and validating business requirements.
• Excellent communication skills, both written and verbal, for diverse audiences.
• Ability to provide hands-on support and problem-solve effectively.
• Experience with bug tracking systems and process documentation.