SITEC - Requirements Analyst (SR) - Fort Bragg, NC

Peraton requires Requirements Analysts to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3.

Position is located at Fort Bragg, NC.

The purpose of the Special Operations Forces Information Technology Enterprise Contract
(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide
USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),
and its deployed forces with Operations and Maintenance (O&M) services to maintain Network
Operations (NetOps); maintain systems and network infrastructure; provide end user and
common device support; provide configuration, change, license, and asset management; conduct
training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Requirements Analyst must be an excellent analytical thinker and problem solver, as well as effective communicator. The Requirements Analyst bridges business needs and technical solutions, analyzing processes, gathering requirements, and supporting applications to optimize IT service management. The Requirements Analyst must have a broad understanding of and experience working with translating requirements into operational solutions. Since this position works closely with colleagues in other departments, strong interpersonal and communication skills are essential. Project management experience and a strong technical and functional knowledge of the Government's preferred Enterprise Resource Planning (ERP) solutions are a plus. The Requirements Analyst must also have a thorough understanding of process improvement. The Analyst shall perform its work in accordance with policies, procedures, regulations, directives, and industry best practices.

Duties include but are not limited to:
* Identifying business and technical problems and developing corrective actions or improvements, ensuring solutions are technically sound and aligned with Enterprise capabilities and practices
* Analyzing and defining systems, functions, process and user needs
* Developing and designing technical solutions to meet unique operational requirements, leveraging a broad array of technical capabilities, tools, and services
* Developing and recommending policies and procedures to transition solutions from concept, through planning, to operations
* Leading projects to update and modernize existing systems based on changes in operational need, policy, or organizational strategy
* Creating documentation such as policies, procedures, workflows, and user guides to enhance user acceptance and system integration
* Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using frameworks like ITIL and Lean
* Collaborate with stakeholders to elicit business needs, create user stories, acceptance criteria, and technical specifications for ServiceNow solutions
* Assist in setting up workflows, business rules, forms, dashboards, and reports; ensure solutions align with business objectives
* Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management
* Lead technical solution design sessions, communicate project status, and serve as a liaison between business units, IT, and development teams
* Participate in user acceptance testing (UAT), develop test cases, and create training materials for end-users

Required

BS + 8 years of experience OR MS + 6 years of experience OR HS with + 12 years of experience OR AA with + 10 years of experience.

• DoD TS w/ SCI is required.

Highly Desired

• ITIL Foundations OR Project+ OR Certified Associate in Project Management (CAPM) certifications or Project Management Professional (PMP)
• Background and certifications related to systems or network engineering

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.