Cash Operations Supervisor (Los Angeles)

Cash Operations Supervisor (Los Angeles)

The Federal Reserve Bank of San Francisco is looking for a Cash Operations Supervisor to join our Los Angeles office. In this role, you will lead a team dedicated to operational excellence in the distribution and processing of U.S. currency, leveraging advanced authentication and piece-sorting technology. You'll play a key role in building and developing a high-performing team that delivers results in a fast-paced, highly regulated environment.

We're looking for a proven leader-someone with strong operational expertise, excellent communication skills, and a talent for coaching and developing others. The ideal candidate holds themselves to a high standard and is energized by the challenge of leading complex operations. If you thrive in leadership roles and find fulfillment in driving team success, we'd love to hear from you!

Location: Federal Reserve Bank - Los Angeles Office (100% on-site)

950 South Grand Avenue Los Angeles, CA 90015

Schedule: This role follows a 4/10 schedule (4 days, 10 hours), 6:00 PM-5:00 AM, Monday night through Friday morning, with a 10% shift differential added to base salary. Applicants must be flexible with start/end times to meet operational needs.

What you'll do:

• Supervise distribution and processing activities, optimizing staff, inventory, and machine use to meet deadlines and performance metrics (quality, cost, efficiency and effectiveness)

• Contribute to short- and long-term team goals and monitor progress

• Create, communicate and maintain quality control policies and procedures to ensure risk management compliance

• Conduct risk assessments and develop corrective action plans

• Mentor and coach team members for career growth

• Train staff on equipment, systems, compliance, and procedural updates

• Identify and implement solutions to improve production, reduce risk, and boost engagement

• Ensure customer/vendor adherence to service levels and contractual obligations

• Resolve operational issues across machines, inventory, transactions, and settlements

• Collaborate with peers and partners to develop operational solutions

• Perform other duties as assigned

Desired Experience + Traits:

• 3+ years in cash or related business operations; 1+ years leading teams

• Bachelor's degree or equivalent experience

• Proven leadership in production, manufacturing, or supply chain settings

• Adaptable, decisive, and comfortable making recommendations amid ambiguity

• Strong customer service, teamwork, and organizational skills

• Skilled in critical thinking, problem-solving, and clear communication

• Analytical mindset with experience using data to identify trends and solutions

• Background in risk management or compliance

• Strong relationship-building and influencing skills across all levels

• Experience developing and implementing new policies/procedures

• Proficient in Microsoft Office (Word, Excel, Access, SharePoint, PowerPoint)

• Able to push/pull up to 50 lbs. and stand for extended periods

Base Salary Range: Min: $75,300 - Mid: $97,600 - Max: $120,100 (Location: Los Angeles, CA)

Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with market data.

Benefits package includes:

• Medical, Dental, and Vision coverage
• Pre-tax Flexible Spending Accounts

• Backup Child Care Program

• Paid Family Care Leave

• Generous vacation, sick leave, and holidays

• Pet Insurance

• Matching 401(k)

• Retirement/Pension Plan

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer.

#LI-Onsite

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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