Parent Experience Specialist

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Summary:

The Parent Experience Specialist utilizes their experience as a parent of a child with health care needs to enhance the health care experience for patients and families. This position is responsible for recruiting, training, and coordinating parent volunteers; utilizing effective communication, organizational, and professional skills to create and grow programs which engage the voice of the parent. The Parent Experience Specialist also oversees parent-to-parent support programs along with staff partnership. As a parent of a child with complex/chronic health care issues, the Parent Experience Specialist brings a unique and valuable perspective. This parent on staff brings compassion, dedication, and insight to our mission that is unlike other employees; valuing the experience of parents, and nurtures and grows their unique gifts to support, advocate, and partner with staff. As a parent, this role focuses on the expertise of parents to elevate the health care experiences for patients and families. The Patient and Family Experience team's mission is to give voice to what patients, families and members see, advocate for how experiences affect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Education & Experience:

• High School Diploma or equivalent required.
• Minimum 2 years of experience in the human services profession.
• Must have personal experience supporting and advocating for their child and/or an adolescent family member with a complex or chronic healthcare condition, including navigating multiple levels, departments, and services within a healthcare system to provide a patient and family perspective on organizational processes.
• Ability to read, write, and communicate effectively in English is required.
• Ability to speak, read, and write Spanish is preferred; proficiency in additional languages is a plus.
• Should have basic computer knowledge in office use (ex. word processing, email, etc.).
• Ability to speak in public.

Hours:

• Monday to Friday: 8:00am to 5:00pm

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.