Director, Engagement Services

Looking for greater independence, innovation and inspiration? Join a team that's on the forefront of creating employee benefits and total rewards communication strategies for Fortune 100 Companies.

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

About the Role

In this role, you will have the opportunity to shape meaningful employee experiences and serve as a trusted advisor by applying your effective communication, change management and consulting skills to manage relationships and lead communication projects for clients, including those in the Fortune Top 100. While using your writing, editing and communication skills, you'll also have the opportunity to guide a cross-functional internal team of content developers, designers, project managers and technical experts to deliver exceptional experiences and results for our clients.

As a leader in our practice, you'll help elevate those around you through mentorship, coaching and knowledge sharing, while contributing to business development efforts and helping shape the future of Engagement Services.

How you will contribute and drive results in this role:

• Lead and grow strategic client relationships. Serve as a trusted advisor to senior HR leaders and deliver communication and change management solutions that drive measurable business outcomes.
• Anticipate client and market needs, leverage industry insights, creative strategy and innovative technologies to develop high impact employee engagement and communication solutions.
• Drive business growth by expanding client relationships, identifying new opportunities, developing proposals, and partnering with sales and cross-functional teams to advance revenue objectives.
• Build and lead high-performing teams, foster collaboration, mentorship and thought leadership while championing the continued growth of the Engagement Services practice.

Skills and Strengths - what makes you a good fit:

• Exceptional verbal and written communication skills, demonstrating creativity, a strategic mindset and the ability to translate business objectives into effective communication strategies.
• Minimum of fifteen (15) years of relevant work experience, which must include professional communication experience, deep health/medical benefits expertise and consulting experience relevant to Human Resources.
• Experience in partnering with colleagues to create, implement and deliver on complex, multimedia communication campaigns with demonstrated metrics of success.
• Strong executive presence, thrives in client-facing environments, confidently presents complex ideas and recommendations that achieve client goals and resolve pain points.
• Experience as an accountable leader for project success, directing and coordinating team efforts to ensure work is delivered on time, with excellence and in alignment with profitability goals.
• Proven ability to build successful partnerships across other lines of business to deliver integrated solutions resulting in a seamless client experience.
• Ability to quickly learn, adopt and apply emerging technologies, including AI-powered tools, to improve the way work gets done.
• Flexibility to travel (up to 15%).

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.