Remote

Field Service Technician Stamping

Amada America, Inc.
United States, Kentucky
Oct 06, 2026
Description Amada America, Inc. has an immediate opening for a Field Service Technician. This individual will be responsible for providing technical support, installation and maintenance of Amada Press and Feedline equipment. The Field Service Technician may also supervise and instruct personnel at customer sites in setting up equipment, as well as training on proper maintenance and operation of Amada equipment. ESSENTIAL FUNCTIONS: Complete all aspects of the installation and maintenance of Amada Stamping and Feedline systems: Perform on-site troubleshooting, repair and maintenance Installation and commissioning Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction. Complete status (service) reports, expense reports every week, and technical documentation as needed. Maintain excellent customer relations to determine nature of the service or repair and follow through on customer issues. Maintain excellent coworker and manager relations. Read and interpret electrical schematics, blueprints, and technical manuals to perform complex repairs. Provide technical training on new equipment installations to customer employees. Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.) Flexible hours and regular travel. Provide feedback to the manager on any machine and customer issues that require further action. NON-ESSENTIAL FUNCTIONS: Promote service parts and preventative maintenance contracts. Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health, and safety program. REPORTING RELATIONSHIP: Area and Regional Service Managers SUBORDINATE STAFF: None KNOWLEDGE: This position requires technical and working knowledge of: Mechanical systems knowledge with hands-on experience repairing Press/Coil Feeding Systems (Feeders) highly preferred. Electrical systems Hydraulics and pneumatics Electrical/Electronic troubleshooting and installation techniques Experience troubleshooting PLCs (Omron, Mitsubishi, Allen-Bradley), motors, and drives. Bachelor's degree in Engineering/Electronics preferred, or an equivalent combination of education and practical experience, in a related discipline. 5+ years of field service experience in the Metal Stamping/Forming industry. SKILLS: Ability to use hand tools, Volt/Ohm meter, and Oscilloscope. Working knowledge of computers and Windows OS. Excellent written and verbal communication. Excellent relational skills (with customers, coworkers (senior and junior), and management). Valid Driver's License and good driving record. TRAVEL: Extensive, routine travel, with overnight and weekend stays as needed. Domestic and International 75%. MENTAL ABILITIES: Ability to work harmoniously with others. Ability to accept and follow instructions; able to follow the chain of command. Ability to support a positive, "can-do" attitude. Ability to work alone and with little supervision. Ability to take initiative, ownership, and be initiative-taking. Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just "good enough". Able to redirect quickly if needed. I am motivated and have self-initiative. WORKING CONDITIONS: LIFTING: Average Weight: 50 lb. Frequency: Daily Amada America has an immediate opening for a Customer Service Engineer. This person will be responsible for providing technical support and maintenance to assist customers with their Amada press and feedline equipment. While installing new Amada equipment in customer plants you may supervising/instructing personnel in setting up equipment, as well as training customer's personnel on proper maintenance and operation of Amada equipment. Job Responsibilities: Perform on-site troubleshooting, repair, maintenance installation & commissioning of Amada stamping presses and feed line systems. Meeting with the customer to determine the nature of the service or repair. Read and interpret electrical schematics, blueprints, and technical manuals to perform complex repairs. Providing technical training on new equipment installations to the client employees Audit customer's Amada equipment and report all repair requirements found Provide written and oral reports in English in an accurate and professional manner Promote service parts and preventative maintenance contracts Work flexible hours to support customer service needs including travel to and from customer's plants Minimum Qualifications: Knowledge of electrical/electronic troubleshooting and installation techniques and the ability to read electrical schematics and troubleshoot PLCs (Omron, Mitsubishi, Allen-Bradley), motors, and drives Capable of performing mechanical press repair or mechanical knowledge of machinery found in a manufacturing environment with Hands-on experience with Coil Feeding Systems (Feeders) is highly preferred. Knowledge of hydraulics and pneumatics Represent, Amada America effectively in business and social situations as may be required Able to work effectively with minimum supervision Excellent oral and written communication skills Extensive domestic and international travel is required- 75% Located or willing to relocate to the Midwest states High School degree or a technical diploma in a relevant field (Engineering / Electronics preferred). 5+ years of field service experience in the Metal Stamping / Forming industry *Valid Driver's License and a good driving record. Page 1 of 2 Job Requisition Form Complete this form to request approval for a new or replacement position. Submit to eaguilar@amada.com and rvillalobos@amada.com once approved by the Division Manager. POSITION INFORMATION Job Title Department Division Region Work Location Number of Openings Target Start Date Proposed Fixed Salary Range Employment Type Full-Time Part-Time Contract Temporary FLSA Status Variable Pay (attach Comp Statement) Exempt Non-Exempt Yes No REQUISITION DETAILS Reason for Request New Position Replacement Rehire Other If Replacement, Former Employee Name & Last Day Worked If Other, Please Specify Hiring Manager Reports To Requested By Date Requested Amada - Job Requisition Form Page 1 of 2 Customer Service Engineer Stamping National Service Atlanta Ky-Remote 1 November 1 30-35 Erik Black 30 September 2026 Lonnie Caupp Lonnie Caupp Lonnie Caupp 29 September 2026 Page 2 of 2 Job Requisition Form JOB DESCRIPTION Key Responsibilities Required Qualifications Preferred Qualifications APPROVALS Assets Required Cell Phone Laptop Tool Box Uniforms Role Name Signature Date Hiring Manager Division Manager Human Resources Additional Notes Amada - Job Requisition Form Page 2 of 2 Lonnie R Caupp 29 September 2026 Seneca Chapman Digitally signed by: Lonnie Caupp DN: CN = Lonnie Caupp email = lcaupp@amada.com C = US O = Amada America OU = Stamping Date: 2026.09.28 12:07:14 -04'00' Digitally signed by Seneca Chapman DN: OU=National Service, O=Amada America, CN=Seneca Chapman, E=schapman@amada.com Reason: I am approving this document Location: Date: 2026-10-07 16:09:05 Seneca Chapman Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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