SHS-OPERATIONAL EXCELLENCE SPECIALIST

General Purpose of Job:

The Operational Excellence team supports the University of Michigan Health Regional Network.

The position reports to the Chief of Staff to the Regional President and is responsible for driving operational improvement initiatives throughout the organization. The operational excellence specialist will apply, teach, and coach the organization on process improvement methodologies, tools, and techniques. Operational Excellence team members are responsible for instilling a culture of managing for daily improvement through departments and patient care settings to drive a consistent, efficient care delivery. This role collaborates with leadership throughout the organization to coordinate rapid improvement events, manage and monitor executive driven metrics, while driving meaningful change to improve the care for our patients.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Utilize process improvement, project management, and change leadership methodologies to drive, implement, and sustain process improvements throughout the University of Michigan Health Regional Network.
• Partner with assigned operational and clinical areas to identify, guide, coach, implement, and measure departmental improvement needs, in alignment with strategic goals and objectives.
• Strong leadership skills.
• Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing the involvement of business processes (e.g. project change management, communication), and facilitating decisions necessary for project delivery.
• Partners with Senior Operational Excellence Specialists on complex, executive initiatives to champion projects, drive results, and promote a continuous improvement culture.
• Enthusiastically embraces a customer-oriented focus in process improvements and determines key drivers to provide an exceptional patient experience.