Client Support Technician #001082

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university's IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department.

Applicants must apply online in order to be considered. Applicants may include a cover letter, and resume.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS
MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran's Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and
Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act ( SHRA) will serve a 12
month probationary period as defined by the North Carolina Office of State Human Resources ( OSHR).

Must be eligible to work in the United States without sponsorship.

UNC Asheville uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

The UNC Asheville Annual Safety Report is available online at UNCA Safety Report. For more information please contact the Assistant Vice Chancelor for Institutional Integrity & Access/Clery Act Compliance Officer at (828) 232-5658 or email oiia@unca.edu . The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.