Onsite Call Center Representative- Overnight

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

Answer inbound customer service calls, emails and chats

• Assist with:

  • Credit card and consumer loan questions

  • Fraud-related inquiries and authorizations

  • Checking, savings, and CD account maintenance

• Help members recover online credentials

• Complete account updates (authorized users, balance transfers, IRA changes)

• Document interactions clearly and accurately

• Escalate issues when needed and follow established procedures

• Meet service level, quality, and attendance expectations

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus

• Call center experience preferred but not required

• High School Diploma or GED

• Strong verbal and written communication skills

• Comfortable handling difficult conversations professionally

• Ability to multitask in multiple computer systems

• Typing speed: 20 WPM with 90% accuracy

• Reliable attendance and willingness to work scheduled shifts

• Basic computer and troubleshooting skills

What We Offer:

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.