IT Specialist

Position: IT Specialist

Department: Innovation & Technology

Reports to: VP, Innovation & Technology

Location: 566 W. Lake Street, Chicago, IL (in office 4 days a week)

Employment Type: Full-time benefits eligible

At Richard, we're not just another construction company - we're the catalyst for change in the industry. As one of the fastest-growing general contractors in the nation, we offer the excitement and innovation of a startup with the stability and expertise of an established firm. We're seeking visionaries who are ready to break free from the constraints of traditional construction and make a real impact.

Why Choose Richard?

Culture-First Approach: People and innovation over bottom line

Purpose-Driven Projects: Build structures that truly matter, from critical healthcare facilities to cutting-edge data centers

Rapid Growth: Be part of a company doubling in size while maintaining quality

Collaborative, Caring Culture: Clear communication and proactive problem-solving, while supporting your health, financial wellness, and career growth

Direct Impact: Your ideas shape our projects and company direction

Innovation Freedom: Be at the forefront of construction technology and sustainable practices

At Richard, you're not just a number - you're a crucial part of our mission to transform the construction industry. We're creating efficient, dynamic spaces that advance communities, sustainability, and well-being. With nearly 200 diverse contracts since 2016 and a passionate team across the nation, we offer the resources of a large firm with the agility and personal touch of a boutique operation.

Break free from corporate constraints. Join Richard, Purpose Builders, and be the architect of your career while shaping the future of construction. Here, your voice is heard, your ideas matter, and your impact is visible.

• Maintain an accurate inventory of company IT assets, including laptops, iPads, mobile phones, and jobsite equipment, tracking assigned users, locations, condition, and status.
• Configure, prepare, deploy, transfer, and recover IT equipment to ensure employees have the necessary technology and equipment to perform their roles.
• Coordinate with Human Resources, hiring managers, and IT partners to complete employee onboarding and offboarding, including device preparation, access provisioning, equipment recovery, and license reconciliation.
• Maintain accurate software license records, including assignments, availability, and renewal dates, identifying opportunities to reassign or cancel unused licenses.
• Provide day-to-day technical support for application installation, sign-in, access, and common software issues.
• Manage and prioritize IT support tickets, communicate progress and next steps, and coordinate escalations with IT service providers and vendors through resolution.
• Coordinate jobsite technology requirements with project teams, including equipment delivery, setup, troubleshooting, replacement, and return.
• Maintain organized IT documentation, including inventory records, support tickets, setup instructions, onboarding and offboarding checklists, and employee-facing resources.
• Identify recurring technical issues and recommend process improvements to reduce repeat support requests and improve the employee experience.
• Ensure IT equipment is configured in accordance with approved company standards, security requirements, and access controls.

• Hands-on experience in IT support, help desk operations, desktop support, or a similar technical support role.
• 3-5 years of experience previously supporting IT, help desk, technical support, etc. AEC industry experience is preferred.
• Proficiency in configuring and troubleshooting Windows laptops, iPads, mobile phones, and common workplace applications.
• Experience maintaining accurate IT asset inventories, software license records, and equipment assignment documentation.
• Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow through to completion.
• Strong customer service and communication skills, with the ability to explain technical issues clearly and patiently to employees with varying levels of technical expertise.
• Ability to prioritize competing support requests based on urgency, employee impact, and project operational needs.
• Understanding of secure device configuration, access management, software licensing, and employee offboarding procedures.
• Ability to troubleshoot independently, identify when escalation is necessary, and remain engaged until issues are resolved.
• Experience working with ticketing systems, IT service providers, and technology vendors.
• Familiarity with Microsoft 365, distributed workforces, construction jobsite environments, or construction applications such as Procore is preferred.

At Richard, we believe in showing the same gratitude and care to our team members that we do in our projects. This position comes with a competitive salary to match your level of experience and includes competitive benefits such as:

• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA) option
• 15 days of paid time off (PTO)
• 7 paid holidays
• All employees are immediately eligible for our bonus program where employees at all levels are engaged in the financial and operational performance of the business, enabling them to understand how their contributions directly impact the company's bottom line
• Company 401(k) matching contributions
• Parental leave policy
• We fully cover transportation costs, including parking and train fares, for employees
• Affordable and freshly made breakfast and lunch provided through our on-site meal program (Chicago home office employees only)
• Gym membership reimbursement program (Chicago home office employees only)
• Fully paid two-month sabbatical leave for employees who reach their 10-year anniversary with the company
• All employees immediately have access to mentorship, regular skills-based training, and leadership development programs

Pay Range:

$65,000.00-$75,000.00

The base salary range for this position as of posting is Richard's good faith estimate of the possible compensation for this role. The range for this role takes into account the factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Richard is an equal opportunity employer. All applicants and employees will receive equal employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.