Escrow Servicing Specialist

What you will do:

Escrow Administration & Processing:

• Perform and support Escrow Administration functions related to property taxes, insurance, mortgage insurance, and loss claims on residential and consumer loans.
• Monitor new loan setup and maintain accurate escrow-related information in the Loan Servicing system, in accordance with Bank, investor, regulatory, and loan servicing requirements.
• Process and monitor property tax activity, including payments, delinquency and assessment tracking, disbursements, payee information, due dates, and related research.
• Process and monitor insurance activity, including policy renewals and cancellations, premiums, coverage requirements, mortgagee clauses, and hazard, flood, and other applicable insurance.
• Process and manage loss claims from initial receipt through completion, including monitoring claim funds, disbursements, inspections, repairs, documentation, and applicable servicing requirements.
• Monitor and review loans with mortgage insurance for accurate information based on the applicable investor. Process mortgage insurance premium payments and deletions. As well as escrow waiver and additions

Research & Issue Resolution:

• Research and resolve complex escrow and loan servicing matters involving property taxes, insurance, loss claims, escrow analysis, mortgage insurance, and other related servicing topics.
• Work directly with customers, taxing authorities, insurance companies, agents, vendors, and other third parties to obtain information, resolve discrepancies, and facilitate timely resolution.
• Evaluate servicing issues, determine appropriate solutions, facilitate necessary corrections or adjustments, and escalate matters when appropriate.
• Provide accurate and timely information to internal and external customers and clearly explain complex escrow and loan servicing requirements and processes.

Compliance, Quality & Process Improvement:

• Ensure escrow transaction, disbursements, account maintenance, and documentation are completed accurately and in accordance with applicable Bank, investor, regulatory, and servicing requirements.
• Maintain accurate records and documentation and participate in procedure reviews, system testing, department projects, and process improvement.

Team & Department Support:

• Cross-train and provide backup support across Escrow Administration functions; participate in new employee training and provide guidance to less experienced team members, as assigned.
• Support critical deadlines and changing business needs and perform other duties as assigned.

Who you are:

• High School or GED required.
• 2 years Loan Servicing experience preferred, with Escrow Administration experience preferred.
• 2 years Mortgage and consumer loan experience required; experience with property taxes, insurance, loss claims/loss drafts, loan origination, escrow, or title preferred.
• Working knowledge of mortgage and consumer loan servicing practices, with knowledge of escrow administration, including property taxes, insurance, and loss claims.
• Ability to understand and apply Bank policies, investor guidelines, regulatory requirements, and established servicing procedures.
• Strong research, analytical, problem-solving, and decision-making skills with the ability to resolve complex servicing issues.
• Strong attention to detail and accuracy with the ability to maintain complete and accurate loan, escrow, and servicing records.
• Ability to effectively organize, prioritize, and manage multiple responsibilities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills with ability to clearly explain complex servicing information to customers, internal partners, and third parties.
• Ability to exercise sound judgement, maintain confidentiality, and appropriately escalate matters when necessary.

ADA Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

#LI-AS1

Pay Range: $24.80 - $42.15 hourly

AIP Bonus up to 5%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members

• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits

• Health Savings Account with employer contribution

• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit

• 401(k) and Roth 401(k) with company contribution

• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program

• Supplemental Health plans, Voluntary Legal and Identity Theft Services

• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

• Please view Equal Employment Opportunity Posters provided by OFCCPhere.

• To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

  California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.