Enrollment and Onboarding Supervisor I

Job Description

Job Function Summary

Involves designing, conducting, promoting, evaluating and supporting health professions education programs in compliance with organizational objectives and nationally accepted accreditation standards and requirements. Supports learners (including but not limited to faculty, residents, clinical fellows, graduate or undergraduate learners, practicing or licensed professionals) in areas such as curriculum, teaching and learning activities, scheduling, core competencies, assessment and evaluations. Coordinates all activities associated with ongoing administration of health professions education programs.

Generic Scope

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Custom Scope

The onboarding, enrollment and visiting student programs supervisor will directly oversee the day-to-day operations for the functions that include onboarding of all learners, enrollment processes and the visiting student programs within the Undergraduate Medical Education department. This position will directly supervise the work of 1 onsite visiting student coordinator and 1 front office operations coordinator and will be responsible for the quality and quantity of work. The supervisor will monitor progress of duties and work-flow to ensure consistency across the department.

The supervisor will have two direct reports and will work to ensure the front office environment is welcoming, available and service oriented to all learners as well as ensuring the visiting student program that serves close to 300 students for elective rotations and the enrollment and onboarding services that are required for each learner is delivered timely, accurately and efficiently. The supervisor will be responsible for creating and updating processes as well as tracking student enrollment and providing in-depth reports on volume and infrastructure needs.

Department Overview

UCSF Fresno is a regional campus of UCSF School of Medicine located in California's central valley. The Department of Undergraduate Medical Education (UME) is the administrative unit that oversees all core health professions education programs (Medical and Allied Health) for the regional campus including oversight of the San Joaquin Valley Program in Medical Education (PRIME). UME provides services for 100 or more third-year students from UCSF campus as well as close to 300 visiting students from accredited medical education programs across the United States.

UME works collaboratively and in communities of practice with our medical education partners in Student Experience and the Assessment, Curriculum & Evaluation teams at UCSF School of Medicine. UCSF Fresno also has over 300 trainees in several accredited Graduate Medical Education Residency & Fellowship programs. The UCSF Fresno UME Office is responsible for implementation of all strategic directives for medical student education at the Fresno campus and for ensuring that those who serve undergraduate student learners are actively engaged in the highest quality learning and teaching environment with a strong commitment to UCSF's PRIDE values.

The UME Department currently has a staff of 10 including an Assistant Dean, Program Director, 1 manager, 1 supervisor and 6 administrative staff to provide services in student experience, engagement, wellness and advising and support as well as curriculum, assessments and evaluation for all core undergraduate learners. In addition to our core learners, UME oversees a robust visiting student program that provides elective rotations to learners giving them an opportunity to interact with our GME residency programs.

Qualifications

Required Qualifications - Ability to work full time onsite in Fresno, Ca. - Thorough knowledge of relevant policies and regulatory requirements. Solid knowledge of medical education program requirements. Thorough knowledge of medical education industry. - Thorough knowledge of administrative analysis and operations research. Demonstrated ability to develop and implement processes and systems. Thorough knowledge of the administrative and operational implications in a program. Ability to solve problems and suggest solutions through critical thinking process. - Effective communication skills with peers, learners, faculty, and other education program coordinators / managers. - Proficient skills in training and guiding employees on site-specific administrative and operational processes. Demonstrated ability to motivate and inspire staff to improve center services. - Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to complete work and meet established deadlines and prioritize effectively in an accurate and timely manner, and to manage short and competing deadlines. Ability to organize assigned staff and sub-unit operations in an efficient and effective manner. - Knowledge of data management, documentation methods used in investigating and presenting findings about the program. Skills include statistical analysis of data across databases and systems. - Working knowledge of department, organization, HR and university policies and processes. Working knowledge of relevant industry federal, state and local laws and regulations including national accrediting organizations and state and federal licensing and regulatory offices. - Demonstrated record of excellent attendance and reliability to help manage the office and serve as a lead. - Ability to solve problems and suggest solutions through critical thinking process. - Working knowledge of educational software and technologies to promote a wide-range of teaching and learning goals. Required Education and Experience - Bachelor's degree in related area and / or equivalent experience / training and three years of experience at least one in a lead/supervisory role. Preferred Education - Master's degree in related area preferred. Licenses None listed. Certifications None listed.