New

Customer Service Representative

Staffmark Group
$15.00-$16.00
life insurance, 401(k)
United States, Louisiana, Monroe
Oct 14, 2026
Now hiring for a Customer Service Representative Location: Monroe, LA Pay Rate: $15.00 - $16.00 per hour Schedule: 8am-5pm, Monday-Friday Multilingual Multitasker? You Had Us at "Hola." Looking for Customer Service Representative jobs in Monroe where your communication skills help people every day? This opportunity lets you assist customers in multiple languages, resolve questions efficiently, and build positive relationships while supporting exceptional customer service. If your skills and experience are a good match for this role please apply today. This opportunity is based on a Bilingual Customer Service Representative career path and is being offered by Staffmark to qualified candidates. Job Duties Respond to customer inquiries regarding utility services, billing, outages, account changes, and payment options. Process payments, set up new accounts, transfer services, update customer information, and arrange payment plans. Investigate and resolve billing discrepancies, service interruptions, meter reading issues, and customer concerns. Process service requests including new connections, disconnections, meter installations, and service upgrades. Maintain accurate customer records and document interactions using CRM software. Handle customer complaints professionally and escalate unresolved issues when necessary. Communicate with billing, metering, field operations, and technical support teams to ensure timely service resolution. Educate customers on available programs, service updates, and energy-saving opportunities. Ensure compliance with company policies, utility regulations, and data privacy requirements. Support continuous improvement initiatives and contribute to a positive team environment. Education Requirements High school diploma or equivalent required. Associate's or Bachelor's degree preferred. Experience Requirements Minimum 3 years of customer service experience required. Previous call center, utility, billing, or customer support experience preferred. Cash handling experience required. Strong verbal and written communication skills. Ability to multitask and prioritize work in a fast-paced environment. Excellent problem-solving and conflict-resolution abilities. Knowledge of utility industry practices and regulations is a plus. Physical Capabilities Ability to sit and work at a computer for extended periods. Ability to handle frequent phone, email, and in-person customer interactions. Strong attention to detail when processing accounts, payments, and service requests. Ability to manage multiple tasks while maintaining accuracy and professionalism. Proficiency with Microsoft Word, Excel, CRM systems, and other office software. Experience using multi-line phone systems preferred. Benefits Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life Insurance and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Professional Office Environment with opportunities for advancement and continued career development. "Staffmark is "Excelente " to work with." Staffmark Associate Talk the talk. Land the job. Apply now. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.