Medical Case Manager - RN

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

What does a Medical Case Manager RN at Crisis24 do?

• This role will provide Medical Assistance and Claims Management services for insurers and brokers around the world. Our expertise in Claims Management, pioneering processes, in-house professionals and worldwide network of associates, are what make us stand out to our partners and their customers.
• The (Medical Assistance) Nurse Advisor is critical in supporting the Medical Operations - Medical Team department and is integral to the provision of Medical Assistance.
• Our role is to review medical information in a timely fashion and provide an expert opinion on how to provide the highest level of care to our client group.
• The types of cases we manage vary widely from oversight of non-urgent outpatient reviews to emergency medical evacuations.
• Our client groups are located all around the world and as such, we need to be prepared to interact with medical professionals from different countries to obtain medical information in a timely fashion to provide an effective response.
• We ask our medical team to draw upon their own experience and the shared experience of the team to provide an informed opinion on case management.
• The Medical Team are a small team which makes good communication skills essential as we very much encourage team working.

Location: Annapolis, Maryland, US | Hybrid - preferred, open to remote within US

Working hours: This position offers a schedule of five days per week, with rotating weekend coverage approximately once every four weeks. Team members work 8.5-hour daytime shifts, with no overnight responsibilities.

Essential Requirements:

The (Medical Assistance) Nurse Advisor is central to decision making on cases. They must have recent clinical expertise, preferably from a critical care area. They must have effective communication skills. Critical thinking is a key component of our role so the Nurse needs to be able to draw upon their own experience and the experience of other members of the team to make informed decisions.

The role holder will be responsible for:

• Day to day case management
• Reaching out and contacting medical professionals on an international basis to gain medical updates on a patient's condition.
• Demonstrate critical thinking skills when planning for case management
• Liaise with colleagues within the Operations team to ensure open effective communication.
• Perform telephonic patient assessments.
• Provide remote health advice for some of our prestige clients.

Knowledge, skills and experience required as a (Medical Assistance) Nurse Advisor?

• Must be a qualified and registered nurse
• Must have the ability to provide correct clinical judgement when dealing with assistance escalation
• Own and promote medical case handling procedures
• Must have a minimum of 3 years of clinical experience, preferably in a critical care setting but other settings will be considered if the experience is suitable.
• The ability to plan and manage their caseload.
• Good Problem-solving skills

We are looking for an individual:

• Who is a decision maker
• Who has excellent communication skills - both verbal and written
• Who has a can do, will do attitude
• Who has the Ability to take ownership of problems and resolve them
• Who is an effective time manager and a person who can prioritize
• Who is able to integrate and work well within a team.

Additional Information

Applicants will need to have a valid passport to travel as training will likely be provided in the UK.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.