Digital Education Assistant Manager

Job Summary

The Assistant Manager, Digital Education supports the execution of all aspects of digital and education programming, working closely with the Manager, Senior Manager, assigned brands, educators, and cross-functional partners to bring education events to life. This role supports the education strategy through strong administrative execution, data management, digital event production, class facilitation, and customer service.

The ideal candidate is highly detail-oriented, proactive, organized, and able to manage multiple priorities in a fast-paced environment. Strong communication, critical thinking, problem-solving skills, and a data-first mindset are essential. The role requires extensive use of multiple systems to maintain accurate class records, analyze and report data, coordinate event logistics, and ensure education programs are executed accurately and on time.

Job Responsibilities

• Work with assigned brands to create and execute digital education events from start to finish, including Zoom production and event facilitation.
• Obtain, organize, and track all information required to launch classes, including descriptions, formats, outlines, educator selection, flyers, and required system updates.
• Execute and maintain digital and education class bookings in Salesforce, ensuring timely execution, accurate information, and high data quality.
• Maintain class calendars and track event deadlines, bookings, attendance, sell-outs, cancellations, and other key metrics.
• Communicate class and event updates regularly to internal and external stakeholders.
• Perform data entry, class record maintenance, data updates, and data loading across applicable systems, including daily ticket sales.
• Build and maintain data files for mass event uploads and create State RDA files and reformat images for platform uploads.
• Maintain accurate reporting, data analysis, and metrics to support education strategy and business growth.
• Support the full education team, including In-Store Education, with class record maintenance, facilitation, and administrative needs.
• Execute product orders and coordinate class supplies and product needs.
• Partner with the Product Fulfillment Coordinator to coordinate store and event education logistics, including sign-in sheets, rosters, class supplies, product deliveries and pickups, call tags, and equipment.
• Create selling tools and class materials, including class flyers.
• QA education content on applicable sites and work closely with Pricing, E-commerce, and brand partners to ensure classes are accurately reflected.
• Respond to and resolve administrative inquiries and cases while providing excellent customer service.
• Liaise with customers and internal partners to provide top-tier service and build customer loyalty.
• Review, approve, and reconcile educator/artist expenses and expense reports.
• Process invoices and coordinate accruals with Finance for manufacturer reimbursement tracking.
• Assist with creating, maintaining, and reviewing budgets for classes and events.
• Participate in weekly education and planning meetings and communicate relevant business updates.
• Support digital innovation and identify opportunities to streamline processes, improve ways of working, and enhance the customer experience.
• Support and travel to off-site SalonCentric events, including Premiere Orlando, SCNC, Glam Camp, and other events as needed.
• Perform other related administrative duties and responsibilities as assigned.

Qualifications & Requirements

• 1-3 years of experience in education administration, business administration, event coordination, or a related field; beauty industry experience preferred but not required.
• Highly proficient in Zoom and Zoom production or other digital event platforms.
• Salesforce and SAP experience preferred.
• Strong computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills, including speaking, presenting, listening, and professional correspondence.
• Excellent interpersonal and customer service skills.
• High attention to detail and the ability to produce accurate documents, data, and work products in a demanding environment.
• Strong critical thinking, problem-solving, and analytical skills.
• Highly organized and able to prioritize and manage time effectively while balancing competing demands in a fast-paced environment.
• Highly proactive, with the ability to take initiative, independently begin and complete projects, and consistently follow up and track work.
• Ability to build effective relationships with brands, educators, customers, internal partners, and resources at all levels of the organization.
• High level of professionalism and sound judgment when working with senior managers and cross-functional teams.
• Ability to work independently while also contributing effectively as part of a team.
• Ability to maintain accurate and efficient data and records across multiple systems.
• Ability to sit and use normal office equipment, including a phone and computer, more than 90% of the day.
• Ability to attend occasional trade shows and work weekends as necessary based on business needs.

Core Competencies

• Detail Orientation
• Data Management & Accuracy
• Critical Thinking & Problem Solving
• Communication & Presentation
• Customer Service
• Organization & Follow-Through
• Cross-Functional Collaboration
• Digital Education & Event Execution
• Microsoft Office Proficiency
• Salesforce & SAP
• Initiative & Accountability
• Professionalism & Sound Judgment