Truck Systems & Software Liaison - Evening Shift

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates andalso provides customized financial services, information technology and truck parts related to its principal business.

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

The Truck Systems & Software Liaison team is part of the Resident Engineering department and is responsible for coordinating, escalating, and resolving vehicle software defects across production operations. This position will provide evening shift support (4:30PM - 1:00AM) focused on software issues affecting production builds that run through our manufacturing facility. This role requires direct, hands-on engagement with vehicles on the plant floor and in facility lots to validate issues, support troubleshooting, and ensure accurate documentation. The Liaison will work with Engineering/Software teams, Manufacturing, and Operations to drive containment and timely resolution of issues, enabling successful production execution. This role also provides clear, consistent communication of build status and defect status to stakeholders at various levels within the organization. This role plays a critical role in maintaining build quality, supporting production readiness, and ensuring alignment across cross-functional teams.

The hiring level of this person will be dependent upon related experience, skills, knowledge, and education. This position will require a self-motivated person who can operate with minimal supervision, has a strong technical background, can work across multiple engineering departments, and can drive results from all stakeholders.

8% shift differential is provided

• Support production execution by identifying, documenting, and coordinating the resolution of vehicle software defects encountered on the plant floor and offline lots during evening shift hours.
• Remain familiar with all truck software deployed in production (DAVIE, VEPS, Supplier Diagnostic Tools, diagnostic platforms, FODF, ELF, GHG, EASOP...).
• Perform hands-on validation of software-related issues on trucks, including physical inspection, basic diagnostics, and verification of fixes.
• Actively participate in software, programming, and electrical system troubleshooting.
• Communicate production build status, defect summaries, and emerging risks to stakeholders at various levels across the organization.
• Implement plant containment to resolve future issues.
• Drive root cause and corrective action (RCCA) investigations and implement solutions.
• Participate in build events, reviews, and cross-functional meetings, providing updates and contributing insights related to software-related production issues.
• Track and report critical metrics (readiness, defects, documentation, communication).
• Develop processes and predictive metrics to program/project readiness prior to production implementation.
• Travel may be required.

• Bachelor's degree in Engineering or related field required
• 6+ years' of relevant experience required.
• Effective communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Attention to detail and strong organizational skills.
• Proficiency in product change systems, issue tracking, and Bills of Material.
• Demonstrated ability to handle multiple tasks and priorities simultaneously.
• Ability to work in teams and in a fast-paced environment.

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

• This position is also eligible for a holiday gift.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation.Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups - The Diversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and LGBTQ+ Advocate support group.

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