Operations Manager (I)

Aquent is proud to partner with a pioneering, global organization renowned for its innovative approach and commitment to driving significant world-changing impact. In this vital role, you will have a direct, tangible impact on high-volume, global initiatives by streamlining critical contract processes, empowering sales teams, and ensuring seamless partner interactions. Your organizational prowess and strategic insight will directly influence this industry leader's ability to scale and innovate, making you a key driver of operational excellence and commercial success.

The Opportunity

Step into a pivotal position where your expertise will shape the efficiency and success of commercial operations. You will manage and resolve deal-related inquiries, apply commercial terms, and collaborate with diverse cross-functional teams to keep workflows moving seamlessly. This is an exciting opportunity to leverage your problem-solving skills and contribute to a robust operational framework that ensures key commercial agreements are managed with precision.

Key Responsibilities

• Prepare, review, and process standard and non-standard commercial agreements within internal systems to ensure readiness for approval.
• Act as a key resource for partner managers, clarifying requirements, answering process questions, and preparing contracts.
• Apply commercial terms and rate cards to agreements, developing pricing and fee scenarios using standard tools and templates.
• Support sales teams with deal-related inquiries, explaining approval levels, processes, and discount mechanisms.
• Manage and resolve a queue of cases and escalations from account managers regarding deals and contracting processes, adhering to agreed service levels.
• Investigate and resolve partner inquiries about contracts, providing clear and accurate information to support teams.
• Meticulously track the progress of cases, deals, and contracts, maintaining accurate, audit-ready data and proactively flagging potential risks to deadlines.
• Collaborate with diverse cross-functional teams to address issues, route legal questions with comprehensive context, and ensure continuous workflow.
• Identify recurring operational challenges and actively contribute to process improvements, template enhancements, and workflow optimizations.

What You'll Bring (Must-Have Qualifications)

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in contract management, deal desk, sales operations, ad operations, or customer/partner support.
• Demonstrated experience interpreting and applying commercial contract terms and pricing, such as rate cards, discounts, fees, terms, renewal, and termination clauses.
• Proven ability to handle and resolve support cases or escalations for internal or external customers.
• Strong case-handling skills, including managing a queue through to resolution, maintaining up-to-date records, and consistently meeting service level agreements.

Nice-to-Have Qualifications

• Experience with an ad serving or monetization platform.
• Familiarity with case management, CRM (e.g., Salesforce), deal, or contract management systems.
• Experience providing support to sales teams in a fast-paced, high-volume environment.
• Comfortable working with spreadsheets and dashboards for tracking work and information retrieval.
• A proactive mindset with a willingness to suggest and contribute to process improvements, documentation updates, and automation initiatives.