Client Coordinator (33109)

Looking for a fast-paced remote role where you can make an impact every day? MCMC is seeking a Client Coordinator who thrives on staying organized, juggling multiple priorities, and delivering excellent customer service.

In this role, you'll be the go-to resource for clients, physicians, and other partners, helping keep important cases moving forward. No two days are exactly the same. You'll manage multiple open items at once, track critical information, coordinate documentation, and ensure every detail is handled accurately and efficiently.

We're looking for someone who is:

• Highly organized and able to manage several priorities at the same time
• Reliable and accountable, following through on commitments
• Proactive and willing to take initiative
• Comfortable working in a fast-paced environment where attention to detail matters
• Dedicated to providing outstanding service and support

This is a 100% remote, work-from-home position with a schedule of Monday through Friday, 11:30am-8:00pm EST, with occasional weekends and holidays as business needs require.

If you enjoy solving problems, staying busy, and being part of a team that helps people navigate important healthcare-related processes, we'd love to hear from you!

Responsibilities may include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

High school diploma or equivalent required. Minimum one-year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred.

• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Ability to follow instructions and respond to managements' directions accurately
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.

MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nation's largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

MCMC offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.