Call Center Representative: Cincinnati

A leading consumer financing company, with a century-long legacy, is dedicated to empowering individuals and businesses through responsible access to credit and banking products. Partnering with Aquent, this organization impacts millions by supporting healthier financial lives across various sectors like health, home, auto, and retail.

This pivotal role places you at the heart of customer interaction, directly influencing the financial well-being of millions. You'll be a vital guide, helping individuals navigate their financial journeys, resolve challenges, and build lasting relationships. Your empathetic approach and problem-solving skills will ensure every customer feels supported and valued, making a tangible difference in their lives.

What You'll Do

• Directly impact customers' financial journeys by providing essential support and building strong relationships.
• Act as a primary point of contact, resolving customer inquiries and issues with clarity and promptness.
• Listen effectively to understand customer needs and provide appropriate solutions.
• Maintain a high level of customer satisfaction by ensuring every interaction leaves customers feeling supported and valued.
• Utilize strong problem-solving and analytical skills to address complex customer situations.
• Collaborate within a team environment, offering and receiving support to achieve shared goals.

Assignment Details

• Assignment Length: November 2, 2026, to March 1, 2027
• This role requires being onsite 5 days weekly.
• Work 40 hours per week, scheduled during the hours of 9:00 am - 9:00 pm ET, including 1 day per weekend.
• All necessary equipment will be provided after clearing a background check.
• Comprehensive training sessions will be provided to ensure you are fully equipped for success.

What You'll Bring

Required Qualifications

• Ability to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• 24+ months of customer service experience of any kind, or military equivalent experience.
• Proficiency in using Chromebooks and dual monitor setups.
• Flexibility to work within the hours of 9:00 am - 9:00 pm ET, including 1 weekend day (total of 5 working days per week).
• Proven ability to multitask effectively in a fast-paced environment.
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint) and Outlook.
• Intermediate computer skills, including the ability to:
  
  
  
  • Navigate and manage information across multiple windows and software platforms efficiently.
  • Maintain typing proficiency while actively conversing with customers.
  • Utilize Outlook or other Microsoft Office programs effectively.
  • Employ search tools to quickly find necessary information.
  
  
  
  
• Ability to work in a quiet, distraction-free environment, free from personal interruptions during scheduled work time.
• Willingness to submit to a background investigation and provide fingerprints as part of the selection process.

Preferred Qualifications

• 2+ years of experience in the banking or financial industry.
• 2+ years of experience working in a virtual environment.
• 2+ years of experience working in a call center environment.
• A natural ability to deeply engage with customers, understand their needs, effectively share solutions, build strong rapport, and skillfully handle objections or complaints.
• Comfortable receiving ongoing performance feedback and coaching.
• Adaptability to ongoing change and eagerness to learn new technology and processes.
• Highly self-motivated with excellent organizational skills, capable of managing time and tasks effectively.
• Strong decision-making and problem-solving skills.