DHS Support Service Specialist (Fort Worth, TX)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The DHS Onsite Support Specialist supports Getinge's Digital Health Solutions (DHS) portfolio of products onsite for a singular customer. The position is trained to support T-DOC, sterile supply management application, while working closely with Sterile Processing, Information Technology, and other hospital stakeholders on a daily basis. This position will be directly responsible for ensuring customer satisfaction and providing a high level of customer service for Getinge's products. This position is tied to the length of customer contract.

Job Responsibilities and Essential Duties

• Provide excellent T-DOC support onsite. This includes:
  
  
  
  • Prompt, professional, and courteous support and maintenance of the T-DOC application and connected components to meet guaranteed response times.
  • Ownership of T-DOC Level 1 and some Level 2 support cases.
  • Ongoing training for T-DOC users and administrators.
  • Creation and maintenance of T-DOC reports.
  • T-DOC application troubleshooting and problem solving.
  • Escalating T-DOC some Level 2 and Level 3 support cases to Engineering.
  
  
  
  
• Ensure adherence to company quality system processes, protocols, and SOP's.
• Establish and maintain positive and cooperative working relationships with customers and colleagues, always conducting oneself in a professional and responsible.
• Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
• Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Enhance company's image by participating in regional and national trade shows when required.
• Comply with all company policies and perform other related responsibilities and assignments as required.
• Other duties as assigned.

Minimum Requirements

• B.S., or equivalent combination of education and experience.
• 1 year' experience in healthcare IT, OR technologies, or Sterile Processing technologies.

Required Knowledge, Skills and Abilities

• Demonstrated success in maintaining high levels of customer satisfaction.
• Strong ability to solve complex problems.
• Understanding of client/server technologies, networking, and IT Security topics.
• Strong attention to detail and highly organized.
• Strong team player who thrives in a collaborative environment.
• Motivated and able to work without direct supervision.
• Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.
• Practical working knowledge of client server technology, networking, and security.
• Must be able to lift up to 50 pounds.
• Extensive time on computer. 4+ hours per day. Remaining time spent on feet, walking varying distances between hospital departments. 4+ hours per day. Able to move quickly from one location within the hospital to another.
• Must be able to travel 10-20% annually by car or aircraft throughout the United States and potentially Canada (must have current Passport.) International travel may be required for training purposes.

Salary range: $30 - $36/hour (depending on experience)

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About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.