Provider Relations Clerk- Hansen- Full Time - Green Bay, WI

This position will work 40 hours per week and is eligible for full time benefits
Provider Relations Clerk

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
At Prevea Health the Provider Relations Clerk provides administrative and customer service support to the Provider Relations team by assisting with provider communications, documentation, and data maintenance. This role serves as a key point of contact for providers and internal stakeholders, helping ensure accurate information, timely responses, and positive provider relationships. The Clerk supports daily operational tasks that contribute to effective provider engagement and network operations.

What you will do

• Respond to incoming provider inquiries via phone, email, and written correspondence, routing requests appropriately and ensuring timely, professional follow-up.
• Maintain and update provider information within provider relations and network databases, ensuring accuracy of demographic, contact, and participation data.
• Assist with processing provider-related documentation, including contracts, amendments, notifications, and correspondence, ensuring proper filing and record retention.
• Support provider onboarding and ongoing relationship activities by coordinating communications, tracking requests, and assisting with issue resolution.
• Prepare and distribute routine provider communications, such as letters, notices, and updates, in accordance with organizational standards.
• Maintain logs, reports, and tracking tools related to provider inquiries, communications, and requests to support reporting and workflow efficiency.
• Provide general administrative support to the Provider Relations team, including scheduling, document preparation, and support for special projects as assigned.

Education Qualifications

• High School Diploma and/or GED Required
• Associate's Degree in healthcare administration, business, or related field Preferred

Experience Qualifications

• 1-3 years administrative or clerical experience Preferred

Skills and Abilities

• Understanding of healthcare provider networks, credentialing, and compliance processes preferred
• Familiarity with provider database systems and documentation requirements
• Basic knowledge of medical terminology and insurance verification processes
• Strong customer service and professional communication skills (phone, email, and written)
• High level of accuracy and attention to detail in data entry and document handling
• Effectively interact with providers, internal teams, and payors in a professional manner
• Analyze, verify, and reconcile provider information and requests
• Maintain confidentiality of sensitive provider and organizational information

Physical Demands

• Sit - Frequently
• Stand - Occasionally
• Walk - Occasionally
• Drive - Rarely
• Climb (Stairs/Ladders) - Rarely
• Bend (Neck) - Frequently
• Gross Manipulation (Hands/Arms) - Occasionally
• Squat - Rarely
• Twist/Turn (Neck) - Constantly
• Twist/Turn(Waist) - Occasionally
• Lift/Carry 0-10 lbs. - Rarely
• Lift/Carry 11-25 lbs. - Rarely
• Lift/Carry 26-35 lbs. - Rarely
• Push/Pull up to 10 lbs. - Rarely
• Push/Pull 11-25 lbs. - Rarely
• Push/Pull 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Occasionally
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Occasionally

Working Conditions

• Noise - Rarely

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify