Student Support Specialist Senior, Continuing Education Program, UMKC School of Law

UMKC School of Law Continuing Legal Education (UMKC CLE) is seeking an organized, service-minded professional to join a collaborative team that delivers high-quality continuing education programs. This role helps create a positive experience for customers, speakers, and planning committees while supporting the Law School's revenue-generating educational programs.

UMKC CLE produces approximately 100 events each year, including two international travel programs, and serves an average of 6,000 customers annually. The program is a leading provider of continuing legal education in Kansas, based on reported program hours.

The successful candidate is comfortable balancing a variety of responsibilities, working independently and as part of a team, and managing details and deadlines. Strong communication skills, sound judgment, and a commitment to responsive, professional customer service are essential.

Key Responsibilities include:

• Coordinate event registrations and respond to customer questions.
• Apply for and report continuing education credits for attorneys and other professionals, including accountants, financial planners, human resources professionals, and insurance professionals.
• Prepare and distribute certificates of attendance.
• Process payments and refunds and prepare event financial reports.
• Provide on-site support for CLE events.
• Assist with email marketing and maintain mailing lists.
• Maintain the annual CLE calendar for reporting to The Missouri Bar and update the online event calendar.
• Provide backup reception coverage and respond to general CLE email inquiries.
• Communicate regularly with customers, speakers, and planning committee members by email, Zoom, Microsoft Teams, telephone, and in person.
• Support reception, data entry, marketing, recordkeeping, planning committees, and other activities as needed, including maintaining records in accordance with University and continuing education requirements.
• Take the lead in coordinating events as assigned.
• Other duties as assigned

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Proficiency with Microsoft Office applications, including Outlook and Excel, and familiarity with Word and Adobe tools.
• Strong written and verbal communication skills.
• A customer-focused approach and commitment to providing responsive, professional service.
• Ability to collaborate effectively with colleagues and stakeholders while also working independently.
• Excellent organization, attention to detail, and ability to manage multiple priorities and deadlines.

The anticipated hiring range for this position has been established as $20.00 -$22.50/hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: 008
University Title: Senior Student Support Specialist
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

Personal transportation is required for travel to local off-site events. While travel is not a requirement of every assignment, opportunities may be available to support out-of-town events, international programs, and professional development conferences.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.