Director, Intake and Operations

Job Title: Director

Location: SBC Corporation

Department Name: Content Studio

Req #: 0000269004

Status: Salaried

Shift: Day

Pay Range: $145,000.00 - $195,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

The Director, Intake and Operations, enforces the structural integrity of the intake process, and optimizes the operational mechanics and intake pipeline of the RWJBarnabas Health shared-services content studio.This role holds primary responsibility for the 'Single Front Door' infrastructure, resource capacity tracking, traffic management, and the routing of all marketing campaigns, enterprise communications, and content briefs across the health system.The Director will serve as the administrative and operational engine behind the Weekly Editorial Council and meticulously maintain the Integrated System Calendar to ensure a single, uncompromised system voice.This role directly manages the Intake and Operations Associates, provides functional coordination across the broader content studio production teams, and reports directly to the AVP, Intake & Content Studio.

• Manage and optimize the automated Single Front Door intake software infrastructure, ensuring all project entries are processed efficiently and structured uniformly

• Serve as the primary structural gatekeeper for the Content Studio, auditing submissions against enterprise compliance rules and rejecting requests that bypass established workflows

• Provide direct administrative leadership, professional development, and operational oversight to project managers and marketing coordinators within the intake vertical

• Organize, prepare, and facilitate the administrative execution of the Weekly Editorial Council, tracking all approvals, adjustments, and cross-functional dependencies

• Govern the continuous accuracy and cross-functional updates of the Integrated System Calendar, ensuring total system alignment for all public-facing touchpoints

• Analyze incoming strategic briefs to ensure distributed teams have provided required data points, clear target metrics, and verified executive stakeholder sign-offs

• Enforce the system s formal threshold rules, immediately routing day-to-day local items back to regional autonomy tracks while escalating complex campaign metrics to the council

• Partner side-by-side with Regional and Service Line Leads from both Marketing and Communications to provide training on intake compliance and brief formulation

• Track and report intake volume trends, submission error rates, and system utilization patterns to the VP, Intake & Content Studio to optimize system capacity

• Uphold corporate lines in the sand, systematically deflecting out-of-scope regional requests such as executive administrative coordination or minor event support

This Role Might Be For You If ...

• Deep operational knowledge of corporate governance models, enterprise project intake systems, and master data management principles
• Exceptional organizational and workflow mapping skills, with a proven track record of optimizing high-volume digital intake processes
• Strong leadership anent capabilities, with a demonstrated ability to enforce policy compliance across multi-disciplinary networks
• Proven proficiency with advanced project management platforms (e.g. Workfront, Asana, Monday.com) and enterprise digital scheduling software
• Excellent analytical and screening skills, with a sophisticated ability to assess strategic brief completeness and clear ROI metrics
• Strong collaborative and interpersonal skills, with the ability to maintain diplomatic authority when enforcing policy compliance with senior executives
• Advanced mastery of corporate governance frameworks, brand management parameters, and complex compliance tracking
• Solid problem-solving capabilities, with a demonstrated ability to untangle cross-functional timeline dependencies early in the production pipeline
• Practical understanding of the distinct functional differences between growth marketing execution and reputation communications management
• High level of reliability, detail orientation, and structural thinking required to manage large-scale corporate metadata and calendar networks
• Absolute commitment to upholding enterprise operational boundaries, brand guidelines, and executive governance mandates
• Superior communication and instructional skills, with the capacity to train cross-functional system stakeholders on workflow parameters

To Be Considered

Education Required:

• Bachelors degree in Business Administration, Marketing, Communications, Project Management, or a strictly related field

Experience Required:

• Minimum of five (5) years of progressive, relevant experience in project management, workflow governance, corporate operations, or creative traffic management
• Prior people leadership experience is required

Experience Preferred:

• Seven (7) or more years of experience managing complex workflow governance, corporate intake systems, or traffic management offices within a highly regulated matrix organization or healthcare system

Additional Education Preferred:

• Masters degree in Business Administration (MBA), Operations Management, or Corporate Governance

Additional Licensure Preferred:

• Project Management Professional (PMP), Agile/Scrum certification, or Lean Six Sigma credentials

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer