Patient Services Representative - Primary Care and Pediatrics Clinic, Brentwood

In this role, you will report directly to the Manager, providing support to physicians and patients for assigned primary and/or specialty care providers within the Brentwood office. You will serve as a key liaison between patients and providers, assist patients in accessing services throughout the health system, facilitate communication with referring physicians, coordinate referrals, and provide follow-up through telephone and EPIC/Care Connect to ensure a seamless patient experience.

Salary Range: $31.88 - $45.66/hour

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to provide coverage for Community Clinics as assigned.

Preferred

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
• Familiarity and knowledge of authorization process & managed care programs