New 
Infusion Care Coordinator
 Spectraforce Technologies | ||||||||||||||||
 United States, North Carolina, Raleigh | ||||||||||||||||
| 500 West Peace Street (Show on map) | ||||||||||||||||
 Oct 28, 2026 | ||||||||||||||||
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Position Title: Infusion Care Coordinator
Assignment Duration: 6 Months with possible extension and conversion Work Arrangement: Remote Schedule: Mon - Fri / 8am - 6pm CST (8-hour shift within this timeframe plus 30-min lunch break) / OT with approval only Responsibilities: "To provide exceptional customer service and support to patients receiving specialty medications. This role focuses on coordinating and scheduling medication deliveries, communicating with patients regarding their prescriptions, and ensuring a smooth and positive experience throughout the medication fulfillment process * Coordinate the treatment process from initiation to the conclusion or discontinuation of therapy * Under direct supervision of a pharmacist performs prescription data entry functions * Coordinates home nursing services * Assists and maintains all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist * Obtain verbal authorizations and request detailed clinical information from prescribers * Track and triage coverage determination requests submitted from providers and determine if a pharmacist review is required * Approve coverage determination requests based on defined criteria * Respond to client inquiries regarding authorization approvals and PBM on-line applications Answer inbound patient calls and assist with questions, concerns, and delivery needs. De-escalate upset or frustrated patients. Coordinated delivery dates and times to ensure patients receive their medications. Document all patient interactions. Communicate with pharmacists, co-workers, and other departments to resolve delivery or mediation related issues. Participate in team communication and assist coworkers
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