STUDENT SUPPORT SPECIALIST II - Remote #00085758 & #00025435

Enrollment Systems & Admissions Operations

The Student Support Specialist II is a key member of the Admissions Operating team and serves as an advanced-level resource for processing, evaluating, and maintaining undergraduate and graduate application materials. This role handles complex cases, performs detailed query checking, identifies data and workflow issues, and ensures high data integrity across Slate, PeopleSoft, Perceptive Content and other systems. The Senior Specialist supports decision processing with a high degree of independence and judgement.

In addition to processing responsibilities, the Student Support Specialist II provides leadership through training, workflow guidance, quality assurance, issue resolution, and serving as liaison for escalated concerns. This position plays a vital role in improving operational efficiency, ensuring compliance, and enhancing the experience of prospective students and campus partners.

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

• Experience in higher education admissions or student records processing
• Familiarity with SLATE, Peoplesoft, and ImageNOW systems
• Strong attention to detail and ability to manager high volumes of data accurately and efficiently
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to work occasional extended hours during peak periods

The anticipated hiring range for this position has been established as $17.40 to $20.68 hourly

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 7
University Title: STUDENT SUPPORT SPECIALIST II
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.