Employee Services Center Representative

Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.

How You'll Make an Impact

• Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees.
• Demonstrate the highest degree of accuracy, courtesy and professionalism to working with paralegals with one call resolution; subjects include documents related to: leave of absence, unemployment, benefits, onboarding/offboarding administration including background checks and routine HR questions.
• Update the HR Helpdesk with call/transaction specific information and supporting documentation.
• Achieve and maintain expertise to navigate and accurately record or obtain information with several business. systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites.
• Administer processes to ensure timely completion of required tasks to process data transactions in HR systems of record.
• Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
• Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.

Working Conditions

• Office environment
• Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET - 6:30 PM ET, Monday - Friday

What You'll Bring to Spectrum

Required Qualifications

Education

• Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Experience

• 2+ years of human resources and/or customer service call center experience

Skills

• Ability to read, write, speak, and understand English
• Ability to problem solve in a high-volume, production-oriented environment
• Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
• High level of analytical, process, problem resolution, and investigate skills
• Clear and effective verbal and written communication skills
• High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
• Demonstrated follow-up skills on outstanding or pending matters

Preferred Qualifications

Experience

• Previous experience working with multi-state shared services organization