New

Network & Infrastructure-operations Support

Tata Consultancy Services
$30,000 - $35,000
United States, Texas, Irving
Nov 01, 2026
Job Description Network & Infrastructure - Operations Support Skills and Capabilities Strong problem-solving and analytical skills. Good knowledge of network and server technologies. Ability to communicate technical information effectively to different audiences. Commitment to continuous learning and professional development. Excellent time-management skills and the ability to respond with urgency. Commitment to delivering high-quality work and contributing effectively to the team. Resilience and responsiveness when overcoming challenges. Ability to operate within tightly controlled operational procedures. Roles and Responsibilities Support the Shift Lead and management by executing processes for network and distributed platforms according to knowledge-base procedures. Provide Tier I technical support for the global technology infrastructure. Resolve simple, automated, and scripted incidents. Execute, coordinate, or implement simple, automated, and scripted changes for infrastructure requests. Respond to requests from internal clients, vendors, and technology teams. Troubleshoot and provide client support for technology, infrastructure, and batch-processing issues. Identify and escalate severe events to Command Centre Management. Document and update incident details in the ServiceNow ticketing system. Escalate unresolved issues to Tier II support. Communicate status updates on technical issues and remediation efforts to management. Preferred Experience Technical operations or technical support experience is preferred. Salary Range- $30,000-$35,000 a year #LI-SP3 #LI-VX1 Location Irving, TX Function TECHNOLOGY Role Engineer ID 438006 Skills Network Infrastructure Salary Range $30,000 - $35,000