Production Manager

Join the global leader in responsible marketing activation services

At HH Global, we help the world's most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing activation at scale. With over 4,000 colleagues across more than 55 countries, you'll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

We are seeking a dynamic and results-driven Print and Promotional items Project Manager to lead procurement and manage projects from concept through completion. This role requires strong expertise in client relationship management, supplier engagement, and end-to-end project delivery across print, branded merchandise, and campaign management services.

The successful candidate will be responsible for delivering exceptional customer service while acting as the primary liaison between clients, internal teams, and suppliers. Key responsibilities include managing project timelines and budgets, sourcing and selecting the most appropriate suppliers, negotiating competitive pricing, and ensuring all deliverables meet quality, cost, and schedule expectations.

This role demands excellent communication, organizational, and stakeholder management skills, with a focus on always maintaining compliance with internal processes and procedures. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple projects simultaneously in a fast-paced environment while driving operational excellence and client satisfaction.

Key Responsibilities

• Serve as the primary point of contact for a leading pharmaceutical client supporting deliverables for their Marketing, Operations, and Brand teams.
• Build strong client relationships through proactive communication and consultative support.
• Working onsite at client location to attend regular planning meetings and project status updates collaborating with cross-functional teams including creative, content, regulatory, suppliers and logistics.
• Oversee specification development, proofing processes, and final production approval.
  Demonstrated ability to lead multiple concurrent projects from brief through delivery.
• Manage end-to-end production of commercial print materials, patient support materials, promotional literature, and event collateral.
• Provide strategic recommendations on production methods, materials, timelines, and cost optimization.
• Manage expectations and ensure alignment of priorities, deliverables, and budgets.
• Implements and uses management information systems.
• Source and evaluate suppliers based on quality, capability, capacity, lead time, sustainability, and cost.
• Obtain competitive quotations and negotiate pricing to achieve targeted savings.
• Develop production schedules and ensure all projects are delivered on time and within budget.
• Ensure all products meet pharmaceutical compliance guidelines and brand standards.
• Identify innovative and sustainable solutions aligned with client objectives.
• Work closely with client warehouse, coordinate inventory planning, and replenishment meetings.
• Oversee inventory levels for printed materials and promotional merchandise.
• Minimize waste through inventory optimization and lifecycle management.
• Resolves customer complaints; Ensures results of the customer satisfaction surveys are acted upon where necessary.
• Ensures best practice in conjunction with wider operations group.
• Ensures best practice procedures are followed and documentation complete.
• Develops a good understanding of the client's business and industry sector.
• Demonstrates an understanding of the technological direction of the industry and how these advances will benefit the client.
• Identifies and develops business opportunities in line with the business plan.

Knowledge, Skills + Experience

• 5-8 years of experience with print project management
• Pharmaceutical, healthcare, life sciences, or regulated industry experience.
• Knowledge of pharmaceutical marketing and approval workflows.
• Print production and procurement expertise. Branded merchandise sourcing and management.
• Vendor and supplier negotiation.
• Campaign execution and project management.
• Budget management and cost control.
• Experience with procurement, inventory, and workflow management systems.

You belong in our global community

Belonging is at the heart of HH Global. We don't just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

HH Global is an equal opportunity employer and considers all qualified applications without regard to protected characteristics.