Sales Account Manager - Service

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, andupgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue salesopportunities, manage existing and new customer accounts, and retain customers. You will act as aliaison between the customer and Schindler to build strong, long-term relationships and leveraging
industry knowledge to achieve sales targets.

Essential Function

* Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service
agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.

* Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales
objectives. Collaboration: Partner daily with the Field Superintendent andtechnicians to drive lead generation and ensure an excellent total customerexperience from initiation through delivery.

* Sales & Opportunity Identification: Identify and pursue sales opportunitiesthrough key customer contacts and industry information. Qualify customer
needs to secure profitable solutions leveraging company products andservices. Introduce new technology and associated services to customers,clearly illustrate the value that these products and services offer customers.

* Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implementsales strategies that align with internal product strategies and competitivemarket conditions with minimal supervision.

* Documentation & Compliance: Prepare estimates and communicateproposals with customers. Maintain accurate customer records and files in
accordance with company procedures. Ensure compliance with establishedpolicies and procedures.

* Bachelor's degree preferred or minimum of 2 years sales experience in the elevator industry

Knowledge, Skills and Abilities

* Customer Account Management : proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation.

* Negotiation & Strategy : experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers' needs and Schindler values and are compliant with all regulations. Effectively, addresses and overcomes objections from clients in negotiations

* Sales & Closing Skills : proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers' needs and introducing new services and technology.

* Effective communication skills are required when communicating with customers and internalstakeholders to ensure customer satisfaction and the achievement of sales objectives.

* Leadership: ability to provide guidance and expert support to more junior salesaccount managers and representatives. Proven track of collaborating with Field Superintendentsand technicians with quality improvement processes.

Travel/Physical/Other:
* Effective presentation skills and proficiency in Microsoft Office applications
* Strong communication, negotiation, objection handling and closing skills with a proven sales track
record
* Ability to empathize, listen and connect with people to form outstanding customer relationships
* Excellent time management, organizational skills, and problem-solving abilities
* Motivated, resilient, and customer-focused mindset with a strong character aligned with
Schindler's values
* Experience with SAP and a results-driven mindset to thrive in a competitive sales environment
* Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and
managing customer interactions