Manager - Community-Based Behavioral Health

Certifications:

Education: Master's Degree: Social Work, Psychology, Counseling, related field.

Work Experience: Behavioral health

INTERPROFESSIONAL FOCUS: Leads staff and physicians in interprofessional processes to improve access, strengthen relationships, improve communication and enhance team approach to patient care.

• Develops/enhances an evidence-based system of coordinated care
• Establishes, revises and achieves targets/goals that demonstrate client improvement
• Assists in identifying and resolving any problems in order to improve performance and maximize efficiency for a coordinated system of care
• Collects and evaluates data regarding referral sources, service availability, wait times, etc. in order to provide optimal accessibility to services; develops action plans that ensure needs of clients and customers (referral sources) are met
• Role models and instructs staff on effective collaboration

SERVICE EXCELLENCE FOCUS: Ensures a positive and clinically beneficial patient experience; promotes and achieves patient experience targets.

• Assists in identifying opportunities for improvement in client satisfaction

• Works with Director to assure the culture in the programs focuses on client satisfaction as shown by achieving target client satisfaction score

• Works with Director to develop formal and informal avenues by which system deficiencies that affect client satisfaction are identified and improved with participation by the interdisciplinary team members

• Promptly and effectively follows up on client satisfaction issues

• Develops and promotes teamwork among staff

• Mentors staff toward achieving excellent client and customer satisfaction; utilizes organizational service excellence standards

• Establishes an environment to ensure all satisfaction goals are met

• Demonstrates Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, TJC, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

EMPLOYEE FOCUS ACCOUNTABILITY: Assures that excellent client care is delivered by high performing staff within the Community Support, ACT, and Care Coordination programs.

*Role models professionalism for all disciplines; uses positive, proactive communication; is approachable; uses well-developed stress management skills; professional presentation reflects organization mission, vision and values, creating an environment of trust and collaboration

*Is visible and accessible to supervisors and staff on a regular basis; is more visible during times of significant change or stress

*Is available to supervisors, and staff as needed, by phone or arranges for such coverage

*Assists team in developing intra and inter-departmental work group cohesion

*Mentors staff in their development of clinical, interpersonal, and leadership skills

*Solicits employee feedback and develops action plans to improve employee satisfaction as appropriate; participates in program staff meetings

*Assures that scheduling and staffing is timely, proactive, cost-effective, and meets the needs of the patients served; assures resource allocation and resource management are in line with budgeted targets

*Recruits/retains high performing staff and ensures high staff performance by holding staff accountable; conducts annual performance reviews

*Delivers patient care if/when necessary and assumes a leadership role in a clinical crisis situation

*Reviews clinical documentation for medical necessity and appropriate treatment recommendations, assumes responsibility as the LPHA if applicable QUALITY OF CARE AND MANAGERIAL PRACTICE: The Manager is responsible for the quality of care and for meeting quality targets within Community Support, ACT, and Care Coordination programs. *Leads team in the areas of data supported opportunities to improve outcomes; assists Director with data collection, aggregation, and analysis

*Assists Director in the development, implementation, maintenance, and systematic evaluation of evidenced-based practices that ensure the provision of consistent quality and cost-effective care delivery. Includes Core Measures and/or key diagnostic indicators in this process whenever appropriate

*Participates in the development, implementation, maintenance and systematic evaluation of care delivery models within his/her areas of responsibility to meet the organization's expectations for professional practice, safety, patient outcomes, and cost effectiveness

*Ensures compliance with requirements set by governmental or other regulating bodies (i.e. TJC, CMS, OSHA, HFS, DMH, and IDPH).

*Prepares, implements, and monitors progress of annual operating and capital budgets for assigned programs

*Meets established productivity targets and missed appointment rates

*Participates in chart compliance reviews, analyzes results, and assists supervisors in action plan for improvement *Provides input in the development of annual competencies and educational offerings (especially those focused on Evidence Based Practices)

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.