Communications Operator, IT & S Telecommunications

Job Title: Communications Operator

Location: WILLIAMSON STREET

Department Name: IT&S Telecommunications

Req #: 0000271264

Status: Hourly

Shift: Day

Pay Range: $17.73 - $17.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Communications Operator, you will be responsible for efficiently managing incoming and outgoing telephone calls, connecting callers to the appropriate departments or individuals, and providing exceptional customer service to patients, visitors, and staff. Your role will be crucial in maintaining effective communication within the hospital and ensuring smooth operations,

As a Communications Operator, a typical day might include the following:

• Handling incoming and outgoing calls promptly and professionally, overhead paging at two sites
• Greeting callers in a friendly and courteous manner, providing a positive first impression of the hospital
• Directing calls to the appropriate departments, clinics, or individuals, ensuring accurate and efficient call routing,
• Responding to inquiries from patients, visitors, and staff, providing information about hospital services, visiting hours, and general inquiries,
• Maintaining an up-to-date directory of hospital staff, departments, and extensions, ensuring accurate and timely information,
• Assisting in emergency situations by promptly connecting calls to the appropriate emergency response teams,
• Handling internal paging requests for hospital staff, physicians, and other personnel as required
• Monitoring and responding to alarms and emergency codes, following established protocols and procedures
• Collaborating with other hospital departments to coordinate communication during critical situations or emergencies,
• Maintaining confidentiality and adhere to HIPAA regulations when handling sensitive patient information
• Performing administrative tasks such as data entry, updating call logs, and generating reports as needed

The Communications Operator might be for you if:

• You enjoy working in a fast-paced healthcare environment where no two days are the same
• You thrive on staying organized and balancing multiple priorities.
• You communicate clearly and professionally with patients, families, physicians, and colleagues
• You take pride in providing outstanding customer service and compassionate support
• You are comfortable using computers and learning electronic health record systems.
• You enjoy being part of a collaborative team dedicated to delivering exceptional patient care
• You're seeking a healthcare career where your organizational skills directly support clinical excellence

To be considered for this position, candidates must have a high school diploma or equivalent. Strong communication, organizational, multitasking, and computer skills are essential, as is the ability to work effectively in a collaborative healthcare environment. Previous experience as a switchboard operator or in a customer service role is preferred. Part Time-every Monday and Friday 9:00am-5:00pm, with every other weekend and holiday including covering call out.