Pre-Services Referral Coordinator

Pre-Services Referral Coordinator

Willamette Valley Cancer Institute and Research Center is seeking a Pre-Services Referral Coordinator to join the Centralized Schedulers at the Eugene Central Business Office. The Incoming Referrals Coordinator is responsible for receiving, processing, and coordinating incoming patient referrals from physicians, providers, hospitals, and other healthcare organizations. This position ensures referral information is complete, accurate, and processed in a timely manner to facilitate appropriate patient scheduling, insurance authorization, and continuity of care. The coordinator serves as a key liaison between referring providers, patients, clinical staff, and insurance carriers.

Demonstrates strong skills in a medical office environment, with a solid understanding of clinical terminology, interpreting medical referrals along with the ability to effectively coordinate patient care, provider requests, and scheduling workflows. If you are a personable, passionate, and positive individual with a heart for service, we want to hear from you!

The general pay scale for this position at WVCI is $20.00 - $28.00. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.

Employment Type: Full time, 1.0 FTE
Benefits: M/D/V, Life Ins., 401(k)
Location: Eugene

• Receive and process incoming referrals via electronic medical records (EMR), fax, phone, email, and online portals.
• Review referrals for completeness, accuracy, and required supporting documentation.
• Verify patient demographics, insurance information, and referral requirements.
• Enter referral data into the electronic health record (EHR/EMR) system accurately and efficiently.
• Coordinate patient scheduling according to referral urgency, provider specialty, and organizational guidelines.
• Communicate with referring providers to obtain missing documentation or clarification as needed.
• Monitor referral work queues and prioritize cases to meet service level expectations.
• Track referral status from receipt through scheduling and patient appointment completion.
• Contact patients to provide scheduling assistance, appointment information, and referral updates.
• Maintain accurate records while complying with HIPAA, privacy, and confidentiality requirements.
• Resolve referral issues and escalate complex cases when appropriate.
• Generate referral reports and maintain referral tracking metrics.
• Support departmental goals related to patient access, customer service, and referral turnaround times.

Key Skills:

• Knowledge of healthcare referral processes and medical office operations.
• Understanding medical terminology, insurance plans, and authorization requirements.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize workload in a fast-paced environment.
• Strong attention to detail and data-entry accuracy.
• Customer service-focused approach when interacting with patients and providers.
• Proficiency in Microsoft Office applications and electronic medical record systems.
• Ability to work independently and collaboratively within a team environment.
• Problem-solving and critical-thinking skills.

• High School diploma or equivalent required.
• High Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Minimum of 1-2 years of healthcare scheduling, medical office, referral coordination, patient access, or related experience preferred.
• Experience working with EHR/EMR systems preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lift and carry items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.