Inside Sales and Service Representative

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.


Job Title:
Inside Sales & Service Representative - Parts
Location:
East Syracuse, NY


About Us



Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.


Job Overview:



This is an Inside Sales & Service - Parts position is based in our East Syracuse, NY Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.


Responsibilities:

• Manage inventory to stocking levels. Ensure the order process is complete and error-free.
  
  

• Manage outside purchases and product transportation expenses effectively and efficiently.
  
  

• Ensure environmental, health and safety compliance.?
  
  

• Operate forklift in Parts Warehouse within compliance.
  
  

• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
  
  

• Prepare all sales and activity reports, presentations, studies and research as requested.
  
  

• Ability to handle inbound customer requests to generate sales of compressed air products, services, and parts.
  
  

• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
  
  

• Ability to manage orders to ensure delivery schedule is achieved.
  
  

• Ability to act as the key customer contact to provide information to customers on complete sales cycle from quote through delivery.
  
  
• Ability to mentor and coach peers by sharing best practices with those less experienced as needed.
  
  

• Ability to Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
  
  

• Ability to communicate effectively to all teammates, providing responses and updates timely
  
  

• Excellent multi-tasking skills to receive information and requests via multiple media methods
  
  

• Excellent written & verbal communication skills
  
  

• Strong organizational skills - ability to manage time and multi-task.
  
  

• Ability to think and act strategically
  
  

• A strong customer service focus - understand the need, solve problems, and respond in an efficient manner
  
  

• High school diploma or GED required
  
  

• Associate's degree or 2-3 years of relevant experience required; Bachelor's Degree preferred
  
  

• Technical background highly preferred
  
  

• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
  
  

• SalesForce experience a plus
  
  

• Forklift certification a plus but not required (we'll certify you!)
  
  

• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling as well as the ability to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.
  
  

• This is a fully site-based position based in East Syracuse, NY, and may
  
  
• Ability to travel occasionally within the US for meetings, employee training, and other business needs (5%).
  
  

Pay Range:

The pay range for this role is $70,000-$73,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.
Hired applicant will be eligible to receive (discretionary/nondiscretionary) annual bonuses and incentive compensation.


What we Offer



At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.


Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.