Program Manager Non Tech 5

Aquent is partnering with a leading global technology company at the forefront of digital innovation. This organization is dedicated to empowering businesses and individuals worldwide through groundbreaking software, services, and devices. With a mission to help every person and every organization on the planet achieve more, our client is transforming industries and shaping the future of technology.

Are you a highly organized and proactive program or project manager ready to make a significant impact? We are seeking a talented individual to become the operational backbone of a pivotal team focused on enhancing customer experiences and driving commercial growth for critical digital solutions. In this role, you will be instrumental in creating clarity, streamlining processes, and enabling a team of experts to focus on innovation and measurable business outcomes. Your contributions will directly accelerate acquisition, strengthen customer health, drive growth, and improve retention across digital channels, playing a crucial part in the company's success.

Key Responsibilities

• Establish and maintain robust rhythm-of-business governance frameworks.
• Develop and manage comprehensive milestone tracking, workback schedules, and cross-functional dependency mapping.
• Deliver operational insights, risk assessments, and strategic recommendations to leadership.
• Create and implement process clarity frameworks and operational models.
• Design and maintain decision tracking structures and project governance mechanisms.
• Manage weekly web and analytics intake processes across multiple teams, ensuring timely entry of project requests and required inputs.
• Support prioritization processes and coordinate meetings for request review and elevation.
• Manage follow-up and post-meeting communications to ensure alignment.
• Plan and organize weekly team meetings and overall Rhythm of Business (ROB).
• Develop frameworks for areas such as web project tracking.
• Automate recurring team processes to improve consistency in communications and presentations.
• Design and implement cross-team workflow and alignment structures.
• Establish clear ownership models and handoff protocols.
• Develop facilitation frameworks for effective working sessions.
• Define and socialize team collaboration patterns, communication standards, and engagement expectations.
• Create launch emails, launch templates, meeting-note templates, and other recurring communications.
• Design structure and cadence for project reviews, strategic forums, and initiative check-ins, synthesizing inputs into actionable summaries.
• Create and maintain workback schedules, standardized templates, and centralized initiative tracking systems.
• Synthesize inputs from multiple stakeholders and data sources into actionable insights.
• Provide program management support for team health initiatives.
• Conduct impact analysis on transitions and support change-impact programs during reorganizations and role transitions.
• Identify risks and friction points, recommending steps for operational readiness.
• Build onboarding guides and ramp plans for new team members, facilitating knowledge transfer.
• Develop leadership decks, slide libraries, launch communications drafts, and team materials.
• Coordinate productivity and dashboard initiatives (for example, building team launch email templates and corresponding skill automation).

Must-Have Qualifications

• 8-10 years of experience in program management, business operations, or team operations, ideally supporting a marketing, eCommerce, or product organization.
• Proven experience running a rhythm of business for a leader and a team of 8-15+ people.
• Expert proficiency with widely-used productivity suites, including presentation software (for leadership-quality decks), spreadsheet applications (for trackers), word processing, email, team collaboration platforms, and shared document systems (e.g., PowerPoint, Excel, Word, Outlook, Teams, SharePoint/Lists, Loop, Planner).
• Strong written communication skills, capable of producing concise agendas, recaps, and action items for senior audiences.
• Experience managing intake and prioritization processes with multiple stakeholders and hard deadlines.
• Availability to align with core team working hours for end-of-day coverage.
• Demonstrated ability to learn and understand new businesses quickly, with a high level of business acumen.
• Strong pattern recognition and the ability to connect disparate information, drawing on previous experiences to navigate new situations.
• Strong communication skills and a willingness to learn new tools, including AI/automation tools.
• Comfort working with a high degree of ambiguity, shifting deadlines, changing priorities, and situations where not all details may be initially available.

Nice-to-Have Qualifications

• Experience working with large technology companies.
• Familiarity with digital marketing, eCommerce, web operations, and analytics (including Power BI dashboards, analytics intake, and business requirements documentation).
• Hands-on experience with Microsoft 365 Copilot or other AI tools to automate routine work.
• Experience supporting organizational change, reorganizations, and onboarding programs.
• Project management certification (PMP, CAPM) or Agile certification.
• Diverse range of experience across different businesses and project/program or stakeholder-management capacities.
• Experience supporting various types of teams and businesses.