Application Support Specialist

IT Service Desk - Application Support

Brief Description:

BBSI is looking for an Application Support Team member, who must have great application and troubleshooting skills. Most importantly they will need to be able to communicate effectively orally and in writing as most of the people we support are not on site. You will be serving as the first point of contact for internal BBSI users seeking assistance with system/application issues over the phone or via our ticketing system.

Responsibilities

• Serve as the first point of contact for internal BBSI users seeking system and application assistance over the phone or via ticket. Issues range from setting up new users, troubleshooting system errors to system setup issues.
• Perform remote troubleshooting through Go To Meeting or Microsoft Teams
• Walk the user through troubleshooting tasks over the phone or through writing to help identify the problem remotely. Then determine the best solution based on the issue and details provided by the person over the phone.
• Take ownership of issues and provide a solution for any problems discovered.
• Manage an active workload of a minimum of 60 cases (issues) plus any additional project work
• Follow-up with users on any un-resolved issues in a timely fashion

Required Skills

• Ability to become an expert in BBSI's internal systems (PrismHR, myBBSI Portal)

Requirements

• Experience in a customer support role
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills written and over the phone
• Customer-oriented and cool-tempered

Salary and Other Compensation:

The starting salary for this position is between 28.00-32.00. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.

Paid Time Off: Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.

Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.

If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at www. bbsi.com Please apply via this posting and not by contacting our local or corporate offices.

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