The Manager Training Records is responsible for the integrity, accuracy, and regulatory compliance of JetBlue's crewmember training, checking, and qualification records. This position serves as a critical operational control, ensuring that crewmembers are qualified only upon satisfactory completion of, and proper documentation of, all applicable training, checking, experience, and other qualification requirements. The Manager is accountable for maintaining the integrity of qualification determinations, exercising independent judgment, and enforcing established requirements consistently. The Manager partners with JetBlue University (JBU) Colleges, operational leaders, Safety, Compliance, and regulatory authorities to ensure qualification records accurately reflect each crewmember's demonstrated eligibility to perform assigned duties. Essential Responsibilities:
Accountable for the accuracy and integrity of JetBlue crewmember qualification status, ensuring that qualifications are granted, maintained, or restored only when all applicable requirements have been satisfied and properly documented.
Ensures that qualification requirements, business rules, and determination processes within the training management system accurately reflect applicable regulations, approved training program manuals, and established policies.
Critically evaluates qualification determination logic, including prerequisites, dependencies, expiration criteria, and exception handling, to identify potential gaps, unintended outcomes, or conditions that could result in inaccurate qualification status.
Establishes and oversees processes to audit, validate, and monitor the accuracy, completeness, and integrity of training and qualification records, including the effectiveness of automated qualification determinations.
Ensures the timely availability of accurate training, checking, and qualification data to internal and external stakeholders, including operational leaders and regulatory authorities.
Oversees the development, documentation, and consistent execution of training records management processes, including controls for identifying, escalating, and resolving discrepancies.
Drives continuous improvement in the accuracy, reliability, efficiency, and effectiveness of training records and qualification management processes through technology, process design, and collaboration with system analysts.
Supports the development, engagement, and performance of assigned Crewmembers through effective leadership, coaching, and accountability.
Minimum Experience and Qualifications:
Five (5) years of experience in an airline environment, training administration, records management, regulatory compliance, or a related field.
Demonstrated ability to understand and critically evaluate complex process logic, including the ability to assess whether system-defined workflows, conditions, and decision criteria accurately reflect established requirements, identify potential gaps or failure points, and validate expected outcomes.
Preferred Experience and Qualifications:
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
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JetBlue
Nov 06, 2026