New 
It Walk-up Support Engineer
 Tata Consultancy Services | |
$50,000 - $55,000
| |
sick time, 401(k)
| |
 United States, New Jersey, Newark | |
 Nov 07, 2026 | |
|
Job Description
Roles & Responsibilities * Provide first-level technical support to end users by diagnosing and resolving laptop, desktop, operating system, software, printer and peripheral issues. * Hands-on experience with laptop imaging and deployment tools such as SCCM, Microsoft Intune, MDT or equivalent. * Working knowledge of Windows 10/11, basic macOS support, Active Directory, Microsoft 365 and fundamental networking concepts. * Ability to deliver walk-up, remote and onsite support while maintaining clear and professional communication. * Ability to prioritize multiple support requests, document activities accurately and escalate complex incidents appropriately. * Experience with IT asset inventory, device lifecycle processes, shipping logistics and basic workplace IT relocations is preferred. * Perform laptop and desktop imaging, deployment, configuration and user handover. * Install, upgrade, configure and uninstall approved software applications. * Troubleshoot and resolve basic hardware, software and Windows/macOS operating system issues. * Configure user accounts, printers, docking stations and peripheral devices. * Provide walk-up, remote and onsite technical support to end users. * Escalate complex or unresolved incidents to the appropriate support teams. * Replace supported hardware components, including memory, hard drives, batteries and docking stations. * Handle device pickup, packaging, shipping, delivery, returns and tracking for employees. * Perform small office/site IT equipment relocation (lift-and-shift), including workstation setup and reconnection. * Support asset management, inventory reconciliation and device lifecycle activities. * Maintain accurate incident, service requests and resolution records in the ticketing system. * Follow IT security policies, operational standards and change management procedures. Generic Managerial Skills, If any * Customer-focused mindset and strong service orientation * Problem-solving and analytical thinking * Attention to detail and ownership * Team collaboration * Ability to work effectively in a fast-paced support environment * Effective verbal and written communication * Ability to prioritize and manage multiple support requests Salary Range: $50,000 - $55,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenie nce & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 Location
Newark, NJ
Function
TECHNOLOGY
Role
Engineer
ID
438592
Skills
Windows | SCCM
Salary Range
$50,000 - $55,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |