Junior Salesforce Health Cloud System Administrator

Description

Leidos is seeking a Junior Salesforce Health Cloud System Administrator to support the daily administration, configuration, operation, and maintenance of an enterprise Salesforce Health Cloud environment supporting the Department of Defense (DoD) and Defense Health Agency (DHA).

The successful candidate will perform routine system administration activities, including user account management, access provisioning, system configuration, data maintenance, troubleshooting, and implementation of approved system changes.

The Salesforce Health Cloud environment supports healthcare contact center operations, including patient engagement, care coordination, case management, appointment scheduling, and referral management, with integrations to Amazon Connect and other enterprise healthcare systems.This position will work closely with senior Salesforce administrators, developers, cybersecurity personnel, and program operations teams to maintain a secure, reliable, and efficient Salesforce environment.

Primary Responsibilities

• Perform daily Salesforce administration, including user provisioning, account updates, permission sets, role assignments, and access management.

• Execute approved moves, adds, and changes (MACs) involving users, organizational assignments, security permissions, queues, and application configurations.

• Configure and maintain Salesforce standard and custom objects, fields, page layouts, record types, list views, and application settings.

• Implement approved configuration changes using Salesforce Flow Builder, validation rules, assignment rules, and other declarative tools.

• Create and maintain Salesforce reports, dashboards, list views, and operational reporting capabilities.

• Perform approved data imports, updates, exports, and data quality activities using Salesforce administration tools.

• Provide Tier 2 application support, including troubleshooting user access, configuration, workflow, and data-related issues.

• Monitor application performance, scheduled jobs, system notifications, and integration errors using available monitoring tools.

• Escalate complex application defects, integration failures, and issues requiring custom development to senior administrators or the Tier 3 development team.

• Support operational integrations with Amazon Connect and other enterprise systems, including contact center workflows and associated data exchanges.

• Assist with sandbox configuration, testing, validation, and deployment of approved system changes and application releases.

• Maintain system documentation, configuration inventories, standard operating procedures, and troubleshooting guides.

• Support periodic user access reviews, configuration audits, and remediation of identified security issues.

• Ensure system administration activities comply with applicable DoD/DHA cybersecurity, privacy, access management, and change control requirements.

• Collaborate with senior administrators, developers, cybersecurity personnel, and operational stakeholders to resolve issues and improve platform reliability.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field and 2-4 years of relevant experience, or a master's degree with less than 2 years of relevant experience. Equivalent experience may be considered in accordance with Leidos policies.

• At least 1 year of hands-on Salesforce administration or configuration experience.

• Working knowledge of Salesforce administration concepts, including users, profiles, permission sets, roles, objects, fields, page layouts, reports, and dashboards.

• Familiarity with Salesforce declarative configuration tools, including Flow Builder and validation rules.

• Understanding of enterprise application support, incident management, and change management processes.

• Experience troubleshooting application configuration, user access, and data-related issues.

• Ability to follow established technical procedures, document configuration changes, and resolve routine to moderately complex technical issues.

• Strong analytical, troubleshooting, technical documentation, communication, and collaboration skills.

• Ability to work independently on assigned tasks and collaborate effectively with senior technical personnel and operational stakeholders.

• Ability to meet applicable DoD/DHA personnel security and suitability requirements.

Preferred Qualifications

• Salesforce Certified Administrator.

• Salesforce Platform App Builder certification or equivalent configuration experience.

• Experience administering Salesforce Health Cloud, Service Cloud, or other Salesforce enterprise applications.

• Familiarity with Salesforce Government Cloud Plus or Government Cloud Plus - Defense environments.

• Experience supporting DoD, DHA, VA, or other federal healthcare programs.

• Familiarity with healthcare operations, patient engagement, referral management, care coordination, or contact center workflows.

• Experience using Salesforce Data Loader, Salesforce Inspector, or comparable administration tools

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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