Summer 2027 Internship Program: Business Operations & Project Management - Syracuse, NY

Our Gridtern Program provides currently enrolled college students with the opportunity to gain practical experience in the energy industry.

Intern responsibilities will vary based upon your area of interest and department placement. Applying to this opportunity confirms your interest in being considered for one or more of the departments below for summer 2027.

Customer Billing & Collections (Syracuse, NY)

Our Customer Billing & Collections team leads strategic initiatives that enhance billing operations, collections processes, regulatory compliance, customer communications, and the overall customer experience. Working across Customer, Operations, Regulatory, IT, and Finance organizations, the team provides project and program management, process improvement, stakeholder coordination, and business readiness support for changes impacting customer billing, payment programs, collections operations, and supporting technologies. Their work helps improve the accuracy, reliability, and effectiveness of key Meter-to-Cash processes while supporting National Grid's operational and financial objectives.

As a Gridtern, you will support the Billing & Collections Operational Support Project Management team on high-impact initiatives across National Grid's Meter-to-Cash business processes while gaining hands-on experience in project management, business transformation, and utility operations. You will assist with research and analysis, project planning, status reporting, process documentation, risk tracking, and cross-functional coordination across Customer, Operations, IT, Regulatory, and Finance teams. You will also contribute to strategic initiatives, operational improvement programs, regulatory and audit activities, and large-scale transformation efforts, helping teams identify opportunities, solve business challenges, and improve customer outcomes. Through this experience, you will gain exposure to enterprise project management, executive-level decision-making, and the complexities of operating within a highly regulated industry."

Meter Data Services (Syracuse, NY)

Our Meter Data Services (MDS) team is responsible for collecting, validating, and delivering electric and gas meter data to support critical business functions across National Grid. This team helps to ensure accurate and timely meter information is available for billing, settlements, energy efficiency programs, customer management, supplier interactions, engineering initiatives, and advanced metering operations. Working closely with field operations, metering, IT, and business stakeholders, the team helps to identify and resolve meter data issues, supports regulatory and audit requirements, and help maintain the reliability and integrity of our company's meter data system.

As a Gridtern, you will support projects and initiatives focused on meter data analysis, system modernization, and operational process improvement. You will assist with activities related to the transition from the FCS Automated Meter Reading (AMR) system to the Temetra platform, including collecting, analyzing, and aggregating meter data to support project implementation and decision-making. Throughout the summer, you will gain hands-on experience working with meter data systems, collaborating with field operations teams to optimize meter reading routes, and helping address operational questions and challenges. You will also develop subject matter expertise in the FCS system by supporting daily meter read validation and ensuring data collection processes are completed successfully. In addition, you will gain exposure to the various applications and processes used within Meter Data Services, applying analytical and problem-solving skills while leveraging tools such as SQL, Power BI, Excel, and other Microsoft Office applications to support reporting, data analysis, and operational decision-making.

National Grid Foundation (Syracuse, NY)

Our National Grid Foundation team works to strengthen communities across New York and Massachusetts through strategic investments in energy affordability and energy literacy, K-5 STEM education, early literacy, workforce development, and food security. As an independent charitable foundation, this team manages the full lifecycle of grantmaking activities, including developing funding strategies, supporting nonprofit partners, measuring impact, engaging youth leaders, and working closely with the Foundation's Board of Directors. Through this work, the Foundation helps advance National Grid's vision of creating a clean, fair, and affordable energy future while supporting the long-term success of the communities that it serves.

As a Gridtern, you will gain hands-on experience supporting grantmaking, youth engagement, research, impact measurement, and community investment initiatives. You may assist with projects involving the Youth Advisory Council, Youth Sustainability Summit planning, grant portfolio tracking, nonprofit partner engagement, and impact reporting. You'll conduct research, analyze data, develop presentations and communications, and help tell the story of the Foundation's work through site visits, stakeholder engagement, and grantee success stories. In addition to supporting day-to-day Foundation activities, you'll have opportunities to manage projects, develop recommendations, and present your work to Foundation leadership and the U.S. Social Impact team. By the end of the summer, you will have strengthened your skills in project management, research, data analysis, stakeholder engagement, communications, philanthropy, and social impact program management.

NY Safety Policies and Programs (Syracuse, NY)

Our New York Safety Policy & Programs (P&P) team develops, manages, and implements worker safety programs across National Grid's New York business. This team oversees the Incident Management System, including incident classification, data analysis, and reporting of key safety metrics. They also support compliance with federal and state occupational safety regulations and work with stakeholders across the business to strengthen safety performance and continuous improvement efforts. Through this work, the team helps ensure a safe working environment for employees while supporting National Grid's commitment to operational excellence.

As a Gridtern, you will gain hands-on experience supporting safety program administration, process improvement, compliance, and data analysis initiatives. You may assist with projects focused on improving how driver qualification documents are obtained and managed, enhancing assurance processes for safety-related programs, and identifying opportunities to streamline workflows. You'll work with operational and safety data, collaborate with business partners across the organization, and gain insight into how safety programs are managed and monitored. Throughout the summer, you'll strengthen your project management, analytical, and problem-solving skills while using Microsoft Excel to support reporting, tracking, and process improvement efforts.